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About the Role

The HLPS Case Manager develops and executes housing navigation and placement services, including follow-up, for clients referred by NYC Health + Hospitals. This role involves creating housing plans, assisting clients in finding and moving into permanent housing, and providing ongoing support post-placement. The Case Manager will document all interactions, coordinate services with relevant contacts, and play a key role in identifying client needs, monitoring progress, and resolving issues.

Responsibilities

• Conduct intake process with new clients within 48 hours of assignment, including explanation of client rights, responsibilities, and grievance procedures.
• Develop initial housing plans and conduct reviews as needed for an assigned caseload.
• Assess eligible housing vouchers, identify housing preferences, search for opportunities, coordinate housing tours/interviews, collect documents, and complete applications.
• Schedule regular follow-ups after initial placement to identify support needs, troubleshoot incidents, confirm payment, and assist with voucher reapplication and lease renewals.
• Provide accurate, complete, and timely data entry and documentation of client housing status, interactions, communications, social services, and progression toward securing permanent affordable housing.
• Attend staff meetings, case conferences, group supervision, and professional development activities.
• Work with other consortium partners as necessary.
• Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).
• Participate in workplace culture that inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
• Employ best practices for effective feedback and communication at all levels of staff engagement.
• Perform all job-related tasks as required.

Requirements

• High School Diploma or Equivalent.
• Bachelor’s degree in human services field preferred.
• Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use is a plus.
• Ability to engage with residents.
• Knowledge of applicable state and city housing and disability laws and codes preferred.
• Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.
• Computer literacy with advanced knowledge of Word, Excel, and Outlook.
• Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.
• Willingness to travel throughout the five boroughs and make multiple visits to the community as needed.
• Sporadic evening or weekend hours may be required.
• Demonstrated commitment to quality and data-driven reporting.
• Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.
• Strong written and verbal communication skills.
• Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.
• Bilingual (or multi-lingual) is preferred.

Skills

• Word
• Excel
• Outlook
• HOME
• CARES
• CAPS
• Housing Connect
• Written communication
• Verbal communication

Location

• Five boroughs

Work Type

• Full-time
• Travel required
• Evening or weekend hours may be required

Experience Level

• Minimum of two years of experience

Education Level

• High School Diploma or Equivalent
• Bachelor's degree in human services field preferred

Salary/Compensations

• USD $60,000.00/Yr. - USD $67,000.00/Yr.

Benefits

• Health and wellness resources
• Generous PTO
• Professional development

About the Company

• S:US is an equal opportunity employer.
• We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws.
• S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals.
• To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.