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About the Role

The Front Desk Associate role is an opportunity for the right candidate to engage with families, providing a welcoming, First-class Experience. This role requires a responsible, dynamic individual to manage administrative tasks for the medical team, aligning with the company's mission, vision, values, and culture.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Employs Core values to help patients, families, and team members navigate systems.
• Monitors and manages patient flow, assisting families with self-registration.
• Stays current on workflows, responsibilities, and technology through distributed education.
• Registers all patients, maintaining accurate and complete patient accounts with updated demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail, and correspondence.
• Maintains confidentiality and privacy of all patient accounts, adhering to HIPAA guidelines.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Requirements

• Team player that can function independently in a fast-paced environment.
• Ability to work flexible work schedules based on office needs, potentially requiring travel to another site.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.
• Navigate multiple computer systems.

Skills

• Intermediate skills with Microsoft Office Suite.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to successfully react to urgent situations.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.

Work Type

• Full-time

Education Level

• High school diploma or GED

Salary/Compensations

• $18 - $25/hour

About the Company

• Committed to bringing passion and customer focus to the business.
• PM Pediatric Care is an equal employment opportunity employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.