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About the Role

The Regional Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. This role supervises and guides site operational teams to ensure seamless execution of operational strategies, monitors ongoing operations, and ensures the highest levels of client and customer satisfaction, account retention, and employee relations. The role also plays a key part in achieving and formulating future business growth plans.

Responsibilities

Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.
Oversee the across account's operations, including management of on site leadership.
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintain and support client satisfaction at a level that ensures account retention.
Ensure that all employees demonstrate an Spontaneous hospitality toward customers and clients.
Promote client awareness of program alternatives and the availability of corporate resources.
Assist in developing and/or monitoring unit business plan and reporting to clients as needed.
Collaborate closely with site specific SPOC oversite team members to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all locations.
Implement and monitor operational processes, policies, and procedures to ensure compliance with regulatory standards and deliver exceptional customer experiences.
Responsible for implementation and effectiveness of programs in each site.
Recognize the importance of effective leadership in meeting and targets set forth in the account’s performance plan.
Develop, monitor, and manage budgets in collaboration with site GM's, ensuring financial targets are met.
Recognize the need for and demonstrate good communication and listening skills with clients, customers and employees.
Visit each site and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs.
Maintain detailed operational documentation, including procedures, policies, and best practices.
Collect and analyze operational metrics to track performance and identify areas for improvement.
Prepare and deliver leadership presentations on operational performance and strategic initiatives.
Provide guidance, mentorship, and direction to GM’s at each site, fostering a culture of excellence and accountability.
Ensure the highest standards of quality, sanitation, and food safety are always maintained across all service areas.
Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards.
Responsible for productivity and staffing that is appropriate to the account(s).
Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels.
Responsible for selection of management personnel, as required.
In conjunction with human resources develops the region's training plan for management employees and ensures its successful implementation.
Maintain a positive employee relations environment with a strong focus on employee development and retention strategies.
Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near-misses, and incidents.
Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation.
Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement.
Optimize financial performance through budget management, cost control, and revenue generation strategies.
Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry.
Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience.
Ensure strict adherence to company guidelines, program standards, and account-specific Key Performance Indicators (KPIs).
Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards.
Contribute to the development and implementation of National account program standards and strategic initiatives.
Be onsite across the region at accounts, as needed, to provide hands-on leadership and support to ensure consistent operational excellence.
Provide leadership support to additional site locations, including sister companies or sub-contracted entities within the account portfolio.

Requirements

Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.
Previous hotel related experience.
Progressive management experience in food and beverage operations.
Minimum of 8 years supervisory experience.
Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
Executive-level presence with effective written and verbal communication skills.
Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
Computer skills with a working knowledge of Microsoft Word, Excel and Power Point.
Strong passion for great food.
General culinary knowledge of basic kitchen practices, protocols and procedures.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Skills

Strategic planning
Operational efficiency
Client relations
Customer satisfaction
Account retention
Employee relations
Budget management
Financial management
Leadership
Mentorship
Quality control
Sanitation
Food safety
Human resource planning
Staffing
Process improvement
Hospitality
Industry trend analysis
Technology adoption
Regulatory compliance
Communication skills
Organizational skills
Problem-solving
Decision-making
Microsoft Word
Microsoft Excel
Microsoft Power Point
Culinary knowledge

Location

Multiple locations

Work Type

Full-time

Experience Level

Minimum of 8 years supervisory experience
Progressive management experience in food and beverage operations

Education Level

Bachelor's degree in Hotel/Restaurant Management preferred
Minimum of four (4) years college education

Salary/Compensations

160,000-175,000

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

At Bon Appetit Management Company we are committed to two things, great food and outstanding service!
At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special.
We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.
We are a restaurant company that operates in contract food service.
That means you will have the freedom to be creative, take risks, and truly shine.
We are committed to our staff growing, trying new things, and learning all that they can.
Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story

Equal Opportunity

Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening.