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About the Role

Lead and oversee all aspects of airport operations business by driving exceptional results, establishing and maintaining company culture, and managing key client relationships. Hold full accountability for achieving financial, operational, and guest service objectives while creating and sustaining a best-in-class work environment. Develop and implement strategic training initiatives and provide leadership to all personnel to ensure consistent delivery of premium service that exceeds Food and Beverage standards and company policies and procedures. Direct and mentor the management team to achieve operational excellence and foster professional growth.

Responsibilities

Follow all policies, procedures, standards, specifications, guidelines, and training programs.
Oversee food usage and verify and oversee reconciliation process for deliveries.
Resolve immediate customer concerns about food quality or service following company standards.
Maintain sanitation standards throughout shifts and complete required documentation.
Supervise staff during shifts to ensure health and safety standards and liquor regulations are followed.
Complete shift-related paperwork, including forms and reports in a timely manner.
Monitor and report supply levels for tableware, cooking utensils and cleaning items.
Report maintenance and repair needs for equipment and facilities.
Execute opening and closing procedures and maintain security standards.
Provide feedback on team member performance.
Make employment and termination recommendations consistent with company guidelines.
Monitor staff compliance with company dress code guidelines.
Assist with on-the-job training for new team members.
Monitor food preparation and methods to ensure compliance with brand and company specification and standards.
Forecast labor and staff schedule appropriately as business dictates.
Responsible for onboarding and continued development of associates assigned to their concept.
Perform any other duties as assigned by supervisor.

Requirements

2+ years restaurant management.
Basic communication skills.
Ability to organize shift-level tasks.
Strong customer service skills.
Understanding of basic business patterns.
Ability to work effectively with a diverse workforce.
Familiarity with inventory management basics.
Emerging leadership ability and team motivation skills.
Basic understanding of sales, labor costs, and food costs.
Ability to work under pressure.
Able to work a flexible work schedule including weekends and holidays.

Skills

High School Diploma or equivalent required.

Experience Level

2+ years restaurant management

Education Level

High School Diploma or equivalent

Equal Opportunity

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.