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About the Role

The General Manager oversees all daily operations of the Creed Boutique, fostering a teamwork environment and leading by example to achieve goals and provide best-in-class customer service. This role delivers a captivating, branded customer experience and drives consistent sales growth to represent the luxury brand.

Responsibilities

• Lead a high-performing, customer service-oriented team.
• Coach and provide feedback to ensure customers receive the full brand experience.
• Set performance targets and drive store productivity and profitability using selling tools like Shopify and HubSpot.
• Plan store schedules based on peak business hours and customer demand.
• Demonstrate knowledge of the luxury retail market and current trends.
• Communicate brand messages, advertising, marketing campaigns, new product launches, and promotions to the team.
• Build business through out-of-store networking and in-store events.
• Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
• Enforce loss prevention and shortage control procedures, and maintain safety standards.
• Manage recruitment, selection, and on-boarding of store staff.
• Develop a strong bench of managers for future leadership positions.

Requirements

• Minimum 3 years of sales and management experience in the luxury sector; beauty or fragrance experience is a plus.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Exceptional client service and customer experience approach.
• Excellent listening skills with business acumen and strong interpersonal relationships.
• Ability to coordinate and attend regular trainings and stay current on product knowledge.
• Strong presentation, communication, and organization skills with high attention to detail.
• Ability to analyze business and identify new functional growth opportunities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and technically savvy.
• Ability to work in an entrepreneurial, fast-paced environment and adapt to change.
• Maintain shop floor standards and take proactive measures.
• Willingness to take on new challenges and opportunities.
• Physical ability to move about the store, including kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.

Skills

• Shopify
• HubSpot
• Microsoft Office Suite (Word, Excel, PowerPoint)

Location

• New York, NY

Work Type

• Full-time

Experience Level

• Management experience

Salary/Compensations

• $90,000.00 - $100,000.00

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid time off
• Employee discounts

About the Company

• We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

Equal Opportunity

• As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.