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About the Role

The Associate Lead supports management in general store operations to ensure a great customer experience and maximum profitability. This role involves performing various sales and register transactions.

Responsibilities

• Promote customer service by ensuring associates greet and assist customers, and respond to inquiries and complaints professionally.
• Perform basic operations activities including cash handling, reporting, price changes, merchandise handling, and open/closing duties.
• Review time sheets and payroll documentation for accuracy and submit them.
• Monitor associate sales activities and productivity, communicate performance feedback, and motivate and train associates.
• Maintain awareness of customers to enhance service levels and reduce security risks.
• Stay current on operational policies regarding payment, exchanges, and security practices.
• Maintain knowledge of current sales and promotions, and present merchandise according to standards.
• Support and administer receipt and dispatch of inventory and supplies.
• Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer service.
• Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Model sales expectations by using various techniques and communicating product knowledge.
• Recommend merchandise selections or assist customers in locating products.
• Build and maintain customer relationships through clienteling and wardrobing.
• Maintain standards in merchandise handling, presentation, and loss prevention.
• Participate in and facilitate visual directives, including monthly store sets and merchandise replenishment.
• Assist in the development of store associates by interpreting KPI reports and providing coaching.
• Provide feedback to the Store Manager for associate performance appraisals and evaluations.
• Perform other duties as assigned.

Requirements

• Must be 18 years old or older.
• Able to travel to stores throughout the district.
• Communicate with customers, stand and maneuver on the sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Skills

• Excellent communication, verbal, and written skills
• Excellent customer service skills
• Knowledge of administrative aspects of store operations

Location

• District travel required

Work Type

• Full-time
• Flexible schedule including nights, weekends, and holidays

Experience Level

• Minimum 2 years prior retail or sales management experience preferred

Education Level

• High School diploma or equivalent

Salary/Compensations

• $18.00 - $22.50 per hour

About the Company

• Chico’s FAS, Inc. is an equal opportunity employer.

Equal Opportunity

• We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.