Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Operations Supervisor, you will lead frontline teams across a portfolio of client sites, build strong client relationships, and ensure consistent service delivery. This field-based role involves diverse daily activities including client meetings, employee coaching, site inspections, and operational issue resolution, focusing on smooth operations and positive experiences for clients and employees.

Responsibilities

• Lead the day-to-day operations of multiple client sites
• Onboard, train, schedule, and support frontline employees
• Provide ongoing coaching, performance feedback, and recognition
• Build strong working relationships with clients and respond to service requests
• Conduct regular quality inspections and site audits
• Monitor staffing levels, schedules, labour hours, and budgets
• Use systems such as Dayforce, OrangeQC, and other company technology to manage operations
• Ensure all concerns are addressed quickly and work proactively to prevent issues
• Report facility maintenance concerns and follow through to ensure repairs are completed
• Manage supply inventory and equipment while ensuring sites remain within budget
• Ensure compliance with company policies, health and safety requirements, and applicable legislation
• Work closely with People & Culture, Health & Safety, Service, and Maintenance teams

Requirements

• 3+ years of experience leading and developing teams in a multi-site operational environment
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry
• A passion for coaching others and creating an engaged, accountable, and high-performing team culture
• Strong customer service and relationship-building skills
• Excellent organizational, communication, and problem-solving abilities
• Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office
• Ability to prioritize multiple responsibilities with exceptional attention to detail
• A valid driver's licence, clean driving abstract
• Flexibility to travel throughout your assigned territory
• Legally eligible to work in Canada

Skills

• Customer service
• Relationship building
• Issue resolution
• Organizational skills
• Communication skills
• Problem-solving
• Technology proficiency (Dayforce, OrangeQC, Microsoft Office)

Location

• London
• Woodstock
• Surrounding rural communities

Work Type

• Field-based
• Full-time
• Requires travel

Experience Level

• 3+ years of leadership experience
• 2+ years of industry experience

Benefits

• Comprehensive benefits package
• Vehicle allowance
• Opportunities for career growth and advancement
• Ongoing training, coaching, and leadership development

About the Company

• Alpine is one of Canada's leading facility services providers, delivering cleaning, maintenance, and support services across a variety of industries.
• We are committed to creating exceptional client experiences while fostering a workplace where our people can grow, develop, and succeed.

Equal Opportunity

• We are an equal opportunity employer and welcome applications for all who are eligible to apply.
• We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected.
• Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check.
• For positions with access to financial data or funds, your credit must be in good standing.