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About the Role

The Patient Services Coordinator provides excellent customer service and administrative support in a busy fertility clinic, managing the day-to-day patient experience and ensuring front desk efficiency.

Responsibilities

• Book and confirm patient appointments, rescheduling and cancelling as necessary.
• Handle patient inquiries regarding appointment policies and testing information via phone and email.
• Answer and transfer incoming clinic calls, take messages, and return calls.
• Maintain up-to-date EMR records by scanning and filing documents.
• Invoice patients for services and medications using QuickBooks.
• Assist with medication inventory and dispensing under nursing supervision.

Requirements

• College diploma and/or Medical Office Assistant diploma.
• Minimum 2 years of experience as an office assistant, preferably in a busy medical office.
• Knowledge of medical terminology is an asset.
• Exposure to in-house medical software, CRM, or databases.
• Experience with POS systems for taking payments is an asset.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Skills

• Superior client service skills
• Confidentiality
• Professional and friendly demeanor
• Detail-oriented with a focus on accuracy and patient privacy
• Adherence to clinic guidelines for medical records and patient communications
• Superior verbal and written communication skills
• Ability to prioritize and complete multiple tasks accurately
• Excellent working relationships with team and clinical staff

Location

• Hannam Fertility Centre

Work Type

• Full Time
• Contract

Experience Level

• Minimum 2 years of experience

Education Level

• College diploma
• Medical Office Assistant diploma

Salary/Compensations

• $40,000/year

Benefits

• Access to Group Health Benefits on first day of employment
• Retirement Savings Plan (with Employer matching after 2 years)

About the Company

• Hannam Fertility Centre is a busy clinic environment.
• Offers a welcoming and spacious work environment.
• Opportunity to contribute to societal well-being and make a difference in patients' lives.

Equal Opportunity

• Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code.
• HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups.
• HFC will make accommodations available to applicants with disabilities upon request.
• HFC will ensure fair and equitable practices for all persons.
• HFC will not condone or tolerate any acts of discrimination or harassment.