Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Reporting to the VP of Operations, this role manages the Patient Services team, ensuring operational effectiveness and efficiency while providing the highest quality patient service. The role implements structures and initiatives for a positive patient experience, a collegial work environment, and consistent financial outcomes. This position has multiple direct reports and provides direction, supervision, and leadership to the patient intake, reception, and scheduling team.

Responsibilities

Lead and manage the day-to-day patient services operations to ensure the highest quality patient experience.
Oversee the patient journey from initial contact through treatment and discharge.
Collaborate with other Managers on projects to support organizational efficiency and patient experience.
Provide support to Physicians, Clinical Administrators, Nursing, and other Managers.
Answer patient questions and concerns via e-mail, telephone, and in person.
Ensure compliance with health care standards and internal policies.
Continuously evaluate and improve the patient in-clinic experience.

Requirements

5 years of leadership experience in a medical office environment (preferably private sector).
Superior customer service skills, professional demeanor, and confidentiality are required.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
Strong written and verbal communication skills.
Excellent critical thinking, conflict resolution, and data analysis skills.
A diplomatic leader who inspires their team and leads with integrity.
Ability to prioritize and manage multiple tasks efficiently and effectively.
Strong interpersonal skills to manage interactions with various HFC personnel, third party organizations/vendors, auditors, and regulatory agencies.
Excellent problem solving, conflict resolution, and negotiation skills.

Skills

Customer service
Professional demeanor
Confidentiality
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Written communication
Verbal communication
Critical thinking
Conflict resolution
Data analysis
Diplomatic leadership
Task prioritization
Interpersonal skills
Problem solving
Negotiation

Location

Onsite

Work Type

Full Time
Permanent

Experience Level

Experienced

Education Level

Post-secondary degree or graduate degree in business or health administration is an asset.

Salary/Compensations

$75,000

Benefits

Access to Group Health Benefits on first day of employment
Retirement Savings Plan (with Employer matching after 2 years)

About the Company

Hannam Fertility Centre offers a welcoming and spacious work environment.
This role offers an opportunity to contribute to societal well-being and make a true difference in the lives of patients.
Hannam Fertility Centre does not use Artificial Intelligence for the purpose of assessing, selecting, and screening applicants.

Equal Opportunity

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code.
HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).
HFC will do its due diligence to make accommodations available to applicants with disabilities upon request, will ensure they are fair and equitable for all persons, and will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.