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About the Role
Blue Cross and Blue Shield of Vermont is seeking a Customer Service Representative for the Federal Employment Program team, focusing on providing excellent service to members.
Responsibilities
- Complete classroom and on-the-job training to answer member and provider questions.
- Utilize customer service skills for consistent, courteous, and professional interactions.
- Accurately document, track, and research inquiries in Customer Focus (CF).
- Achieve call volume and quality goals to progress to a Customer Service Representative II position.
Requirements
- High school graduate or equivalent required.
- Analytical and critical thinking skills required.
- Computer literacy, strong typing and spelling skills required.
- One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired.
- Ability to multitask, problem solve, and work independently is necessary.
Skills
- Customer service skills
- Analytical skills
- Critical thinking skills
- Computer literacy
- Typing skills
- Spelling skills
- Multitasking
- Problem solving
Location
- Berlin, VT
Work Type
- Hybrid
Experience Level
- 1-2 years of customer service experience preferred
Education Level
- High school graduate or equivalent
Salary/Compensations
- $18.00/hour
Benefits
- Health insurance (including vision)
- Dental coverage (free to employees)
- Wellness Program
- 401(k) with employer match + automatic employer contribution
- Life Insurance
- Disability Insurance
- Combined time off (CTO) – 20 days per year
- 10 paid holidays
- Tuition Reimbursement
- Student Loan Repayment
- Dependent Caregiver Benefits
About the Company
- Blue Cross and Blue Shield of Vermont is committed to an unwavering focus on members and providing the best service possible.
- Offers a balanced, flexible workplace.
- Committed to creating an inclusive environment where employees respect, appreciate, and value individual differences.
- Welcome applicants from all backgrounds and experiences.
Equal Opportunity
- Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch.