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About the Role

The Case Manager will work primarily at a residential site, within a team of case managers in the West (sometimes East) end of Toronto to provide residential/community-based support and linkages to individuals with serious mental illness who are at significant risk of incurring criminal charges and/or at significant risk for apprehension by the police.

Responsibilities

• Outreach and assessment, initial assessments and developing personalized care plans.
• Providing case management services, including coordinating with external agencies and service providers.
• Offering emotional support and counseling to residents.
• Monitoring and documenting residents' progress and adjusting care plans as needed.
• Facilitating group activities and workshops to promote personal development.
• Ensuring compliance with all relevant regulations and standards.
• Collaborating with other team members to provide holistic care.
• Providing community-based case management supports, including education, resources, accompany to appointments, information and advocacy.
• Assist with ID cards, OAS, OW/ODSP, Trillium, etc.
• Linking to community services and agencies and/or providing support and resources.
• Contribute to the development of comprehensive client-centered assessments and recovery plans (OCAN,MSE).
• Support with medical and or mental health challenges.
• Orientation to program and agency.
• Client-centred engagement, service provision and interventions.
• Skill development and goal planning.
• Maintaining a trusting, respectful and collaborative working relationship.
• Monitoring, evaluation and follow-up.
• Conduct visits in the clients’ homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding and pest infestations.
• Comfortable working with a broad range of clientele.

Requirements

• Bachelors level education in Social Work/Social Science or equivalent.
• 3 years experience in community mental health and addictions.
• Ability to work with diverse communities.
• Ability to demonstrate a non-homophobic and anti-racism approach.
• Experience in case management.
• A valid driver’s license, a car and insurance coverage are required for this position.
• Candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

Skills

• Second language would be an asset.

Location

• West end of Toronto
• East end of Toronto

Work Type

• Full Time
• Permanent
• Site based

Experience Level

• 3 years experience

Education Level

• Bachelors level education in Social Work/Social Science or equivalent

Salary/Compensations

• $54,943 – $63,988

Benefits

• Health Care of Ontario Pension Plan (HOOPP): a predictable, secure monthly income upon retirement.
• Comprehensive Benefits Package: health, dental, vision and paramedical coverage.
• Disability Protection: short-term and long-term disability programs and life insurance to protect your income in case of illness or injury.
• Work-life balance and flexibility.
• Professional Development: Annual funding for career learning and advancement.

About the Company

• Canadian Mental Health Association (CMHA) is the most established and extensive community mental health organization in Canada.
• CMHA identifies and responds to Canada’s most pressing mental health priorities.
• At the national level, CMHA pushes for nationwide system and policy change.
• At the community level, millions of people in Canada rely on CMHA’s extensive grassroots presence.
• Since 1918, CMHA has grown to provide mental health services and supports across Canada in over 330 communities.
• CMHA Toronto was established in 1953.
• CMHA Toronto proudly provides services to over 10,000 clients per year, in 31 programs at 13 locations across the City of Toronto.
• Our services are delivered by a passionate and diverse team.
• Join us in providing high quality mental health and addictions services, advocating for a better mental health system, and providing education and mental health supports to clients across Toronto.
• We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.
• We are also big believers in wellness and work-life balance.
• Work with like-minded and passionate individuals to make an impact on mental health service delivery.
• Build genuine, authentic connections with colleagues and clients, aiming to make a meaningful impact.
• CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment.
• Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages.
• They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning.
• Staff often comment on the sense of community and personal support that exists throughout the organization.

Equal Opportunity

• CMHA Toronto is committed to our workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer.
• As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff.
• Personal experience with mental health issues, either through self or a loved one, is an asset.
• If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.