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About the Role
As the primary point of contact for parts and warranty for our Service Technicians, the ideal Warranty & Parts Coordinator has a friendly attitude and can effectively stay on task while assisting our Field Team.
Responsibilities
- Assist Technicians ordering parts for repairs and scheduling return visits.
- Order required parts and verify warranty eligibility for technicians.
- Provide parts pricing and availability.
- Monitor the status of pending parts orders.
- Communicate with customers to give updates on the status of parts orders.
- Submit warranty claims and process part returns.
- Provide general administrative support and assist where needed across teams.
Requirements
- Obsessive attention to detail.
- Accurate typing and spelling.
- Ability to multi-task in a high-pace environment.
- Ability to relocate to Austin, TX 78757 before starting work.
Skills
- Knowledge of ServiceTitan Software
Location
- Austin, TX 78757
Work Type
- Full-time
- In person
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
About the Company
- McCullough Solutions LLC provides world-class administrative solutions to the McCullough family of air conditioning companies in the greater Austin area.
- McCullough Austin is Austin’s largest family-owned and operated HVAC service and replacement business, serving Texas homeowners for over forty years.
- Support McCullough by providing unmatched administrative solutions, allowing the McCullough family of companies to prosper while making our community comfortable in their homes.
- Foster a culture of innovation, respect, and teamwork.
- Dedicated to providing exceptional administrative services to our customers and a supportive, dynamic work environment for our employees.