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About the Role

Harry Rosen is seeking a Logistics Specialist to join their Store team, focusing on efficient order fulfillment, receiving, and merchandise management within a luxury retail environment.

Responsibilities

• Review and prioritize order queue to ensure fulfillment rate targets are achieved and cancellation rates are reduced.
• Complete order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
• Participate with the receipt of MTM and special-order goods.
• Ensure accurate receiving for all incoming merchandise from warehouse or vendor, including hanging goods, PO receiving.
• Ensure arriving goods from rebalances are reconciled with the shipping document.
• Participate in rebalance and recall requests.
• Complete BOPIS operations.
• Oversee completion and accuracy of all in-transit documentation.
• Monitor RTVs and MTM Refusals.
• Ensure consistent compliance with all policies and procedures (order fulfillment, place & locate, packaging & presentation, POS, etc.).
• Coordinate merchandise preparations for timely placement of product on the sales floor.
• Complete all markdown, price changes and other product reticketing initiatives.
• Ensure all outstanding paperwork is completed, RTVs and recalls sent.
• Monitor inventory levels and assist in corrections when needed.
• Assist with preparations for seasonal inventory and conduct seasonal inventory counts.
• Monitor and document write-off merchandise.
• Execute and lead by example in loss prevention and health & safety best practices.
• Ensure shipping/receiving area is kept tidy and clean.
• Maintain an organized backroom to ensure efficient storage for supplies, packaging, merchandise etc.
• Support with daily tasks and ad-hoc projects assigned by the Operations Leadership.
• Assist with training of all logistics and operations associates.
• Collaborate closely with the Operations team, flexing seamlessly between operations and logistics functions, as needed.
• Maintain awareness of the sales floor, ensuring client experience expectations are met by providing targeted support where and when required.
• Adhere to service desk standards, including answering phones, assisting with client resolutions, and handling occasional, straightforward client cashouts when needed.
• Achieve successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Requirements

• A minimum of 3-5 years of retail experience, preferably in a luxury environment, in a logistics role.
• A minimum of 2 years of experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment.
• A track record of attention to detail in processing incoming/outgoing merchandise in the shipping/receiving area of the store.
• Championing the maintenance of store merchandise and maintaining stock levels.
• A Team Player with the ability to work individually and as part of a team to achieve store goals.
• An individual who takes accountability to ensure that all merchandise is received, scanned and tagged appropriately.
• Able to work in the stock room within the retail store, working collaboratively with in-store team.
• Strong communication skills.
• Able to lift and move heavy boxes and be on your feet/able to bend, kneel, and move as required.

Skills

• Logistics
• Order Fulfillment
• Receiving
• Merchandising
• Inventory Management
• Shipping
• Attention to Detail
• Teamwork
• Accountability
• Communication

Location

• Toronto, Ontario

Work Type

• Full-Time
• Permanent

Experience Level

• 3-5 years retail experience
• 2 years shipping, receiving, merchandising, order fulfillment, and inventory management experience

Salary/Compensations

• $20.11/hr.

Benefits

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

About the Company

• Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
• We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
• We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Equal Opportunity

• Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
• In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
• If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.