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About the Role

QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building operations at 145 King Street West, a prominent Class A office tower in Toronto's Financial District. This senior operational leadership role is for a technically strong professional committed to operational excellence, sustainability, and tenant experience. Reporting to the General Manager, you will have full accountability for day-to-day building operations, capital execution, energy management, and life safety, while leading a high-performing team and representing QuadReal's commitment to decarbonization and best-in-class asset management.

Responsibilities

Lead, mentor, and develop a multidisciplinary operations and technical services team.
Provide support to the General Manager and Property Manager across operational and administrative priorities.
Chair monthly Operations and OH&S team meetings and represent the property on QuadReal's national OH&S committee.
Foster a safety-first culture and champion continuous improvement across all operational functions.
Implement preventive maintenance plans for large commercial assets and oversee unscheduled repairs for HVAC, mechanical, plumbing, lighting, electrical, elevating devices, and life safety systems.
Oversee computerized building automation and control systems, champion integration into the Integrated Building Management Platform, and lead related operational enhancements.
Conduct regular property inspections and proactively identify and resolve deficiencies.
Professionally interact with tenants, vendors, and guests, ensuring responsive service and a high standard of tenant experience.
Oversee environmental programs, including assessments, reporting, waste, recycling, and hazardous materials management.
Oversee tenant service request tracking and follow-up for timely resolution and accountability.
Perform life cycle costing exercises to inform capital planning and asset reinvestment decisions.
Prepare annual operating and capital project budgets, manage expense controls, and operate within established budgets with rigorous variance analysis.
Deliver quarterly departmental activity and financial performance reports.
Prepare specifications, tender, and award contracts in accordance with QuadReal's procurement policies.
Ensure consistent achievement of all key performance indicators while efficiently managing multiple time-sensitive responsibilities.
Manage energy performance, utility consumption, and utility contracts, ensuring energy targets align with best-in-class operations and broader decarbonization goals.
Provide detailed monthly meter reading data for direct tenant utility charge-backs.
Identify and implement energy efficiency opportunities in support of corporate sustainability programs and Conservation and Demand Management initiatives.
Champion QuadReal's net-zero decarbonization agenda and contribute to long-term carbon reduction plans and sustainability initiatives.
Manage and deliver operating and capital projects as assigned, from planning through execution.
Enforce tenant improvement construction management requirements, review and approve tenant construction projects, and coordinate communications with internal stakeholders.
Issue and oversee work permits for hot work, fire systems, structural, mechanical, electrical, and construction activities.
Maintain and update all site technical and operations manuals including Fire Safety Plan, Emergency Management Plan, Disaster Plan, Asbestos Management Plan, Construction Rules & Regulations, and Energy Management Plan.
Implement the corporate occupational health and safety program and conduct insurance and risk management inspections with required remedial action and reporting.
Liaise with regulatory authorities having jurisdiction (AHJs) and municipal/civic bodies.
Implement and maintain national and regional compliance initiatives, including monthly compliance reviews and annual risk management inspections.
Provide technical and administrative advice to internal and external stakeholders on operational matters.
Remain current with industry best practices, legislative changes, and emerging technologies relevant to building operations and asset performance.
Perform other duties as assigned from time to time based on operational needs.

Requirements

10+ years of progressive building operations experience in a Class A commercial office environment.
Demonstrated leadership experience managing technical and trades staff in a unionized setting.
Strong technical knowledge across HVAC, BAS, electrical, life safety, and building envelope systems.
Proven experience managing complex capital projects and multi-million dollar operating budgets.
Deep understanding of energy management practices, utility structures, and sustainability frameworks.
Proficiency with CMMS and building automation platforms.
Familiarity with BOMA Best, LEED, or equivalent sustainability certifications is an asset.
Post-secondary education in Engineering Technology, Facilities Management, or a related discipline.
Industry designations (FMA, RPA, CEM) are an asset.
Knowledge of applicable codes, standards, and regulations (Ontario Building Code, ESA, TSSA, CSA, OHSA).

Skills

Building Operations
Technical Services
Team Leadership
Mentoring
HVAC
Mechanical Systems
Plumbing
Lighting
Electrical Systems
Elevating Devices
Life Safety Systems
Building Automation Systems (BAS)
Computerized Building Automation
Integrated Building Management Platform
Property Inspections
Tenant Relations
Vendor Management
Environmental Programs
Waste Management
Recycling Management
Hazardous Materials Management
Tenant Service Request Tracking
Life Cycle Costing
Capital Planning
Asset Reinvestment
Budget Preparation
Expense Control
Variance Analysis
Financial Reporting
Departmental Activity Reporting
Specifications Preparation
Tendering
Contract Awarding
Key Performance Indicators (KPIs)
Energy Management
Utility Consumption Management
Utility Contract Management
Decarbonization
Sustainability Programs
Conservation and Demand Management
Net-Zero Agenda
Capital Projects Management
Tenant Improvement Construction Management
Work Permit Issuance
Fire Safety Plan Maintenance
Emergency Management Plan Maintenance
Disaster Plan Maintenance
Asbestos Management Plan Maintenance
Construction Rules & Regulations Maintenance
Energy Management Plan Maintenance
Occupational Health and Safety (OH&S) Program Implementation
Risk Management Inspections
Regulatory Authority Liaison
Municipal/Civic Body Liaison
Compliance Initiatives
Risk Management
Industry Best Practices
Legislative Changes
Emerging Technologies

Location

Toronto, Ontario

Work Type

Full-time

Experience Level

Senior
10+ years

Education Level

Post-secondary education in Engineering Technology, Facilities Management, or a related discipline
Industry designations (FMA, RPA, CEM) are an asset

Salary/Compensations

$110,000 - $125,000

Benefits

Performance-based incentive plan
Comprehensive health & dental benefits
Pension plan
Paid time off

About the Company

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia with $98.5 billion in assets under management.
QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets.
QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.
QuadReal: Excellence lives here.

Equal Opportunity

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.