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About the Role

Japan Society seeks a Social Media & Community Engagement Coordinator to serve as the digital and community connective tissue between the institution and its growing audience. This role drives visibility, brand engagement, and external relationship-building across digital platforms, community partners, and media outlets.

Responsibilities

• Manage day-to-day execution across core platforms (Instagram, LinkedIn) and secondary/emerging channels (Facebook, Bluesky, X, YouTube, TikTok).
• Handle scheduling, publishing, community moderation, and real-time coverage during evening and weekend events.
• Collaborate across programming verticals to build and maintain the editorial calendar.
• Create personality-driven, behind-the-scenes content—including educational insights on Japanese culture, staff/member spotlights, and interactive features.
• Monitor engagement, respond to comments and direct messages in alignment with Japan Society’s brand voice, and escalate sensitive inquiries appropriately.
• Track core engagement metrics, synthesize monthly performance trends, and identify strategic growth opportunities across platforms.
• Build and maintain active relationships with Japanese-American community organizations, cultural partners, educational institutions, and media contacts.
• Identify, cultivate, and manage partnerships with local creators and influencers whose audiences align with Japan Society programming.
• Coordinate complimentary access, content guidelines, coverage expectations, and ROI tracking.
• Pursue cross-promotional partnerships, audience-sharing initiatives, and joint community collaborations to expand institutional reach.
• Assist the Marketing Director and external PR partners in coordinating press contacts and key stakeholder outreach.
• Assist the Marketing Manager with email campaign coordination, project tracking, interdepartmental workflows, and basic paid social boosting/setup.
• Draft website copy, program recaps, and feature articles in coordination with the Web Manager.
• Provide copy editing support across social, email, and marketing collateral to maintain brand consistency.
• Provide operational coverage for the Marketing Manager and Marketing Director during peak event cycles and absences.

Requirements

• Exceptional written skills—clear, compelling, and adaptable across diverse digital channels and audiences.
• Demonstrated proficiency with short-form video editing tools (CapCut or equivalent).
• Direct experience growing social channels for an organization or brand (portfolio/metrics required).
• Familiarity with social scheduling, monitoring, and analytics tools (e.g., Later, Sprout Social, Meltwater, Hootsuite, or Rella).
• Up-to-date on digital content trends with the ability to translate momentum into relevant institutional storytelling.
• Highly organized with the operational discipline to manage competing deadlines and execute under live event conditions.
• Candidates must have full legal authorization to work in the United States. Japan Society cannot provide visa sponsorship for this position.

Skills

• Social Media Management
• Content Strategy
• Content Development
• Community Moderation
• Analytics & Performance Tracking
• Community Outreach
• Influencer Relations
• Audience Development
• Creator & Influencer Management
• Co-Promotions
• Public Relations Support
• Marketing & Campaign Execution
• Cross-Channel Support
• Editorial & Copywriting
• Short-form video editing (CapCut or equivalent)
• Social scheduling, monitoring, and analytics tools (e.g., Later, Sprout Social, Meltwater, Hootsuite, or Rella)
• Project Management

Location

• New York, NY

Work Type

• Full-Time
• Exempt
• Hybrid
• In-Person / Office-Based
• Remote work permitted on Mondays and Fridays
• Occasional evening and weekend hours required

Experience Level

• 2+ years of professional experience in social media, communications, PR, or community engagement, ideally within a cultural institution, museum, arts organization, or nonprofit.

Education Level

• Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or equivalent practical experience.

Salary/Compensations

• $62,000-$67,000 commensurate with experience.

Benefits

• Outstanding 10% employer contribution to your 403(b) account upon eligibility (no employee match required).
• 15 vacation days, 10 sick days, 11 paid holidays, plus paid Summer Fridays (July and August).
• Comprehensive medical (Oxford), dental (Guardian), and vision (VSP) coverage.

About the Company

• Japan Society seeks to deepen understanding, facilitate exchange, and foster collaboration between the United States and Japan.
• The institution operates within a high-velocity nonprofit environment.