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About the Role
The Law Office of Bryan Fagan is seeking an experienced and motivated Intake Specialist/Receptionist. This role is the first point of contact for new clients, responsible for gathering case information, qualifying leads, and coordinating their entry into the firm's system. The ideal candidate will have strong communication skills, accurate data entry experience, and a desire to learn legal terminology.
Responsibilities
- Meet daily call quota to qualify potential new clients.
- Build rapport with callers via email, phone or in-person.
- Gather data from inquiries to qualify potential new clients.
- Prepare necessary reports.
- Scan documents.
- Prepare documents.
- Handle high volume incoming and outgoing calls.
- Follow script to gather information from callers.
- Enter information into an online system.
- Perform front desk reception duties.
- Gather reports at the end of the shift.
Requirements
- 2+ years of experience as an intake coordinator, high volume receptionist, customer service representative, or office support role.
- Prior experience handling high volume calls is highly preferred.
- Proven computer skills for look-up and data entry.
- Ability to learn new technology and databases.
- Must have a track record of reliability and on-time service.
- Strong verbal, written, or in-person communication skills.
- Must be highly organized and able to prioritize tasks.
Skills
- Data entry
- Communication skills
- Organization
- Prioritization
- Computer skills
- Spanish (Bilingual preferred)
Location
- Austin
Work Type
- Full Time
Experience Level
- 2+ years of experience
Benefits
- 401K with matching up to 5%
- Medical Insurance
- Dental insurance
- Health insurance
- Vision insurance
- Life Insurance
- Long & Short Term Disability Insurance
About the Company
- The Law Office of Bryan Fagan excels in family, estate planning & probate, and criminal law matters.
- We have 11 offices in Texas: 2 offices in Houston (Corporate and River Oaks), and 1 office in Atascocita, Humble, Kingwood, The Woodlands, Austin, Dallas, San Antonio, Fort Worth, and Humble.
Equal Opportunity
- We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.