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About the Role

Own product value and the backlog to maximize outcomes. Partner with PM (plan/gates) and SM (process) so the team can deliver increments in sprints. Affects departmental goals, client relationships, or operational performance. Defines business strategy and translates into actionable plans across functions. Makes independent decisions with functional or project-level impact; escalates only major issues. Oversees daily work of a small team; assigns tasks and monitors results. Influences stakeholders through well-structured communication. Builds strong relationships across departments and represents the team externally. Solves complex problems requiring conceptual thinking and synthesis of varied information.

Responsibilities

• Define product vision, outcomes, and success metrics; align with stakeholders.
• Author/ prioritize epics and stories; ensure Definition of Ready/Done; maintain roadmap and release goals.
• Collaborate with SM and team during Planning/Review/Refinement; accept completed stories.
• Provide value rationale and readiness evidence at gate reviews; PM owns the gate process.
• Develop and execute the product strategy for Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange.
• Balance short-term commercial performance with long-term strategic transformation initiatives.
• Identify opportunities to increase revenue and profitability through pricing optimization, product enhancements, customer journey improvements, operational efficiencies, and new distribution channels.
• Partner closely with Marketing to improve customer acquisition, conversion, retention, and lifetime value through optimized campaigns, offers, messaging, and customer experiences.
• Analyze customer behaviour, product performance, market trends, and competitive activity to uncover actionable insights and recommend data-driven improvements.
• Evaluate and prioritize new product features, strategic partnerships, vendor relationships, and fintech capabilities that strengthen the customer value proposition and accelerate growth.
• Lead the development of business cases, financial models, and strategic recommendations to support investment decisions and new product initiatives.
• Define product requirements and collaborate with Technology, Digital, Operations, and Retail teams to deliver product enhancements and new capabilities.
• Develop the long-term roadmap for modernizing the fee-based product portfolio, including opportunities to digitize traditionally retail-based services and create seamless omnichannel customer experiences.
• Monitor key performance indicators, customer feedback, and financial results to identify opportunities for growth, profitability, customer satisfaction, and operational improvements.
• Present strategic recommendations, product performance updates, and investment proposals to senior leadership.
• Stay informed on emerging technologies, customer trends, payments innovation, and the competitive landscape to ensure Money Mart remains competitive in a rapidly evolving financial services market.

Requirements

• 5–8+ years in product/BA/solution roles; strong discovery, prioritization, stakeholder management; Agile PO experience (must-have).
• Strong knowledge of Agile methodologies and experience in Agile environments.
• Skilled communicator with excellent presentation and leadership abilities.
• Strong analytical and problem-solving skills, with a customer-first mindset.
• Ability to manage multiple projects and priorities in parallel.
• Proficiency in product management tools such as Jira, Trello, Smartsheet, MS Project, or GanttPRO.
• Collaborative mindset, able to align and work effectively across diverse teams and stakeholders.
• Proven success managing backlogs, leading Agile ceremonies, and delivering customer-facing products.

Skills

• Agile PO experience
• Agile methodologies
• Presentation
• Leadership
• Analytical skills
• Problem-solving
• Customer-first mindset
• Project management
• Product management tools (Jira, Trello, Smartsheet, MS Project, GanttPRO)
• Stakeholder management
• Backlog management
• Agile ceremonies

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 5-8+ years

Education Level

• Bachelor's degree in business, Commerce, Economics, Engineering, or a related discipline.

Salary/Compensations

• C$ 127,000 to C$ 135,000

Benefits

• Discretionary annual bonus based on individual performance and company success.
• Health and dental plans with 100% of the premiums covered.
• Employee Assistance Program to support mental well-being and provide resources for personal challenges.
• Retirement savings options.
• Reimbursement for tuition assistance and professional development.
• Discounts through Perkopolis.
• Rewards and recognition programs.

About the Company

• Momentum Financial Services Group helps people move forward by reimagining how money works for those who need it most.
• With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.
• We power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
• At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else.
• At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology.
• Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
• This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.
• We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals.
• Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
• Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

Equal Opportunity

• MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process.
• If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process.
• If you require accommodation, MFSG will work with you to determine how to meet your needs.