About the Role
As a Customer Service Rep at a Payment Center, you will be the liaison between the Company and the customer.
Responsibilities
- Process customer monthly payments.
- Manage large amounts of inbound calls in a timely manner.
- Engage in active listening with callers, confirming or clarifying information and diffusing any customers, as needed.
- Connect very quickly; build and leverage client relationships.
- Complete mail sorting tasks.
Requirements
- Bilingual in English and Spanish preferred.
- Sales or customer service experience.
- Ability to build relationships with sales customers.
- Excellent follow-up and multi-tasking skills.
- Ambitious professional motivated by opportunity for advancement.
- Excellent written and verbal communication skills.
Location
- On site
Work Type
- Full-time
Education Level
- High School Diploma or GED
Salary/Compensations
- $15-$16/ hourly
Benefits
- Recognition culture
- Comprehensive Benefits package including medical, dental, vision and life insurance
- Retirement Plan: A 401K plan with a percentage of company-matched contributions
- Fitness: We reimburse up to $10 a month to an employee for their gym
- Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost
- Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans.
About the Company
- Confie and its family of companies - Freeway Auto Insurance, Acceptance Insurance, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader in Insurance Journal for Tenth Straight Year!
- With over 1,250 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights!
- We are proactively looking for bright, talented, and motivated individuals who are goal-oriented and excited for career advancement.
- Come Grow with Us!
