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About the Role

The Sales and Artistry Coordinator represents the industry authority through sales, education, and artistry for a large multi-retailer territory, ensuring effective and efficient operations of the Charlotte Tilbury account. This role is responsible for achieving optimal financial results by maximizing sales potential and providing superior customer service, while strategizing future needs and executing excellence in sales, brand engagement, merchandising, operations, training, and retail relationships.

Responsibilities

Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPI’s).
Determine individual and team sales targets to meet and exceed plan.
Communicate agreed targets and work with direct reports to identify and deliver sales objectives.
Identify and execute key and incremental Eventing opportunities to bring Tilbury theater to the in-store experience.
Inspire and motivate CT door teams to drive sales via the “Tilbury Touch” when Sales & Artistry Coordinator is not in door.
Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions.
Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations.
Be a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit.
Think creatively to ensure business growth year over year.
Promote the Tilbury Touch and exceptional customer service to drive brand awareness.
Identify ways to improve Charlotte Tilbury service extending through retail employees via in store support, training and eventing.
Manage customer queries, using sound judgement and a goal of achieving positive outcomes.
Work collaboratively with the Education team to provide continuous, relevant, and effective training and development.
Drive the omni journey by promoting Charlottetilbury.com and our Virtual Services.
Proactive use of the Retailer customer database for direct clientele opportunities.
Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
Continuously improve and evolve personal artistry skills.
Personally maintain a professional appearance and ensure the team aligns with the CT dress code.
Proactively anticipate staffing and support needs for driving sales.
Create a positive, cohesive, cooperative team culture in store.
Facilitate high impact trainings that include key in-store Retailer trainings.
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.
Recognize and celebrate great performance.
Encourage completion of LMS courses and provide follow-up on retention checks.
Attend and participate in Seasonal School and partner with Area Trainer on at counter follow-up plan.
Assist Area Trainer with Start of a Dream/CMA new hire onboarding.
Implement door development plans and schedule support to address business growth needs.
Ensure that the counter is ‘customer ready’ from open to close of business.
Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales.
Schedule to optimize coverage according to customer flow and business needs.
Control store expenses within budget guidelines.
Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic office.
Maintain excellent counter hygiene standards.
Maintain technology on counter, to include screens, iPad and music.
Raise operational and VM issues for resolution in a timely manner.
Ensure the timely submission and accuracy of expenses, financial tracking of expenditures and other company owned asset forms.
Complete all administrative assignments by their due date.
Establish and develop a cooperative and mutually respectful relationship with the entire store team.
Maximize ROI by scheduling time in store during peak business hours, including weekends.
Build relationships that are meaningful through strong communication, reliability, and partnership.
Maintain the store standards and policies at all times.
Proactively suggest win-win opportunities to drive sales within store.

Requirements

2+ years of Beauty industry experience.
2+ years of Beauty retail management.
Intermediate skills in MS Office including MS Word, Excel, and Outlook.
Excellent numerical and analytical skills.
Ability to influence others.
Excellent communicator, both written and oral.
Demonstrated ability in creating sales strategy and consistently achieving sales plan.
Demonstrated success in developing winning teams.
Strong strategic thinking and decision-making skills.
Ability to create winning partnerships with retailers.

Skills

Sales strategy
Team development
Customer service
Artistry
Merchandising
Operations management
Training
Retail relationship management
MS Office Suite (Word, Excel, Outlook)
Numerical and analytical skills
Communication (written and oral)
Strategic thinking
Decision-making
Partnership building

Location

Multi-retailer territory

Work Type

Full-time

Experience Level

2+ years of Beauty industry experience
2+ years of Beauty retail management

Salary/Compensations

$70,000.00-$75,000.00

Benefits

Generous staff discount
Medical benefits
Dental benefits
Vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off
Birthday PTO

About the Company

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves.
With easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet.
We’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members.
We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech.
We continue to break records across countries, channels and categories.

Equal Opportunity

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.
A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
If you need support or would like to apply through an alternative method, please contact us at recruitment@charlottetilbury.com