Client Implementation Manager at G MASS | NY, US | Rezi

Client Implementation Manager at G MASS

Client Implementation Manager

G MASS · NY, US

3 weeks ago

Client Implementation Manager

G MASS · NY, US

a month ago
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About the Role

This role covers the full lifecycle of client implementations, from initial setup through to go live and long term handover. It suits someone who enjoys owning a project end to end. You will work extensively with no code configuration tools and will need to get up to speed with these quickly. A genuine interest in how AI and automation can be applied to implementation and delivery work is highly valued.

Responsibilities

  • Build knowledge across a wider suite of applications through structured training.
  • Work as part of a broader delivery team, partnering closely with project managers, solution designers, and internal technical teams.
  • Configure system connectivity and integration setups using no code tools, and coordinate data handling logic against agreed technical designs, ensuring a robust review process before anything goes live.
  • Manage configuration and reference data across test and production environments.
  • Own client implementation projects end to end, from initiation through to production.
  • Lead client testing directly, taking ownership of issue diagnosis and resolution.
  • Manage go live, support clients immediately post launch, and hand over cleanly to ongoing support.
  • Maintain clear project documentation and manage change tracking to keep stakeholders informed on risk and progress.
  • Identify practical ways to bring AI and automation into implementation processes, including prompt engineering and AI centred file modelling, and share findings with the team.
  • Act as a technical escalation point for specific project types, and contribute constructively to retrospectives.
  • Strong client facing communication skills, whether leading a call or supporting from behind the scenes.
  • Solid understanding of Financial Services and how financial market infrastructure organisations support their client base.
  • Change management or project management experience, with a structured approach to delivery.
  • Comfortable working with structured data formats and protocols such as FIX, XML, or CSV, and confident learning no code configuration tools.
  • Genuine interest in AI technologies, ideally with some hands-on exposure to prompt engineering or AI agents.
  • Confident mapping and documenting detailed workflows.

Requirements

  • Degree in Computer Science or a related technical field is a plus but not essential; equivalent practical experience is welcomed.

Skills

  • Client communication
  • Financial services knowledge
  • Change management
  • Project delivery
  • Working with data
  • Working with technical platforms
  • AI technologies
  • Automation
  • Prompt engineering
  • AI centred file modelling
  • No code configuration tools
  • FIX
  • XML
  • CSV
  • Mapping workflows
  • Documenting workflows

Work Type

  • Contract

Education Level

  • Degree in Computer Science or a related technical field is a plus but not essential; equivalent practical experience is welcomed.

Salary/Compensations

  • up to $95k

About the Company

  • G MASS Consulting are working with an established Financial Market Infrastructure client.