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About the Role
Blackstone Consulting, Inc. is seeking customer service-driven individuals with good people skills, strong attention to detail, and a commitment to high standards for a Receptionist Lead/Supervisor role. This position functions as the primary interface between Apple and the Supplier for daily operations, coordinating all required services and ensuring supplier performance.
Responsibilities
- Greet employees and guests, ensuring comfort and connection with hosts.
- Notify hosts of guest arrivals promptly.
- Maintain a guest log and issue badges.
- Perform data entry.
- Monitor and maintain the cleanliness, maintenance, and safety of work areas and equipment.
- Handle guest complaints or disputes.
- Perform filing, sorting, mail distribution, and additional projects.
- Order office supplies, furniture, and electronics.
- Provide assistance with other tasks as they arise.
- Train new hires on BCI and Apple best practices.
- Assist with new hire onboarding paperwork.
- Act as a liaison between Apple and BCI.
- Assist with recruitment.
- Audit payroll weekly.
- Distribute checks as needed.
- Provide guidance and coaching.
- Collaborate with BCI staff on employee issues, disciplinary actions, and terminations.
- Oversee the onsite reception team (BCI employees only).
Requirements
- 1-3 years of related experience.
- Excellent written, technical, and communication skills.
- Ability to work successfully in a team environment and build effective working relationships.
- Ability to prioritize conflicting tasks and meet deadlines.
- Professional composure at all times.
- Effective time management, including multitasking, organization, and prioritization.
- Ability to receive and provide feedback.
- Establishes and maintains positive relationships.
- Ability to influence others, handle conflict appropriately, escalate issues, and apply common sense.
- Flexibility with last-minute schedule changes.
- Knowledge of Human Resource practices and onboarding.
- Ability to step in and fill a reception seat if someone calls out.
- Excellent judgment to ensure efficient work without constant supervision.
- Familiarity with procedures for handling guest complaints or disputes.
- Ability to apply acquired job skills and company policies to complete tasks.
- Recognizes the need for occasional deviation from accepted practice.
- Reliably commute or plan to relocate to Austin, TX before starting work.
Skills
- Customer service
- People skills
- Organization
- Attention to detail
- Proficiency with Calendar, Mail, and other OS X based office systems (plus)
- Time management
- Multitasking
- Prioritization
- Communication skills
- Interpersonal skills
- Conflict resolution
- Human Resource practices
- Onboarding
Location
- Austin, TX
Work Type
- Full-time
- In person
Experience Level
- 1-3 years of related experience
- 1 year of customer service experience (Preferred)
Education Level
- Associate’s degree preferred, but not required.
Salary/Compensations
- $20.00 per hour
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
About the Company
- Blackstone Consulting, Inc. is seeking individuals who are customer service driven and have good people skills. The ideal individual is well organized, has strong attention to detail, and has experience in customer service. We're looking for someone who takes pride in their work and holds themselves to the highest standards.