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About the Role

We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role where you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Responsibilities

Greet every member and family warmly at check-in and make them feel welcomed.
Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
Guide families through the student registration process using effective sales and customer service techniques.
Handle customer concerns and complaints professionally with a solution-driven approach.
Assist families with merchandise and vending purchases.
Make calls to resolve open account issues with professionalism and care.
Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
Enforce safety rules and administer first aid when necessary.

Requirements

A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
Comfortable learning new software.
Organized, dependable, and proactive about following through on tasks and commitments.
Previous customer service or administrative experience preferred.
Basic computer skills.
Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
Must be available for evening and weekend shifts.

Skills

Communication
Sales
Customer Service
Computer Skills
First Aid
CPR
AED Certification

Work Type

Part time

About the Company

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day.