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About the Role

This role supports Financial Advisors in managing their daily investment practices, aiming to enhance customer service and experience. It involves direct interaction with Registered Representatives to handle client paperwork, process financial transactions, maintain relationships, schedule appointments, and communicate with clients and financial companies. This position can serve as an initial step towards future opportunities requiring industry experience and licenses.

Responsibilities

Act as a liaison between registered representatives and their clients.
Answer phones, schedule appointments, and prepare materials for client meetings.
Aid registered representatives in preparing client illustrations, graphs, charts, and reports for presentations.
Prepare and complete client paperwork and follow-up tasks.
Engage with clients via phone, virtual visits, and in-person to meet service needs.
Organize client events and follow-up tasks.
Maintain client records and manage retention according to corporate requirements.
Conduct proactive outreach to clients and representatives regarding time-sensitive activities.
Own inquiries and requests, collaborating with internal departments to meet client service expectations.
Educate clients on account services, capabilities, and new technology.
Complete required corporate training on new technologies and follow implementation guidelines.
Maintain compliance guidelines and client communication notes in specified systems.
Work with Advisors through weekly meetings to support their Business Plan process, tasks, marketing, and client communication expectations.

Requirements

High School Diploma or GED
Experience in an administrative or customer service role
Strong time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office tools (Word, Excel & PowerPoint)
Ability to learn new programs

Skills

Time management
Written communication
Verbal communication
Microsoft Office proficiency
Ability to learn new programs
Attention to detail
Organization skills
Multitasking
Producing timely results
Managing workflow and priorities
Accommodating unexpected requests
Self-starter
Teamwork
Independent work
Professional attitude
Positive attitude
Friendly demeanor
Trustworthiness
Discretion with confidential information
Listening skills
Retaining details

Location

Onsite

Work Type

Full-time

Experience Level

Entry-level
Requires industry experience and licenses for future opportunities

Education Level

High School Diploma or GED
Bachelor’s degree in Finance, Business, Marketing, or Communications (Nice to Have)

Salary/Compensations

$20.54-$27.46 an hour

Benefits

Inclusive health, dental, vision, and life insurance plans
Mental health benefits
20+ days of paid time off (PTO)
Paid holidays
2 paid wellness days
401(k) savings plan with a generous company contribution (up to 5%)
Access to a financial professional
Paid parental leave
Health Savings Account options
Flexible Spending Account options
Employee Assistance Program (EAP)
LifeLock
Pet Insurance
Paid caregiver leave
Other voluntary benefits

About the Company

Cetera Financial Group is a leading network of independent retail broker-dealers and registered investment advisers.
Empowers the delivery of objective financial advice to individuals, families, and company retirement plans.
One of the largest independent financial advisor networks in the nation.
A leading provider of retail services to the investment programs of banks and credit unions.
Offers award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
Principal office located at 655 W. Broadway, 11th Floor, San Diego, CA 92101.

Equal Opportunity

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees.
Employment decisions are made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.