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About the Role

As a Relationship Banker at our Kingsbury office, you will serve as a dedicated financial guide, responsible for cultivating long-term customer loyalty through a proactive and consultative approach. This role transitions between providing support on the teller line and engaging with customers on the platform, identifying complex financial needs and delivering tailored solutions. You will uncover opportunities for product depth and partner referrals, ensuring a seamless customer experience. As an experienced resource, you will provide mentorship and guidance to the team, hold a higher level of authority for transaction processing and problem resolution, and may act in the place of the Assistant Branch Manager or Branch Manager when appropriate.

Responsibilities

Process transactions accurately and efficiently by following proper cash handling procedures; balance cash drawer and adhere to established cash limits, buying and selling currency from the vault.
Field incoming customer service calls referencing knowledge of Company operations, products, services, and programs.
Answer account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Prevent and detect fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures.
Protect customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety.
Drive branch growth by leveraging caring conversations with customers to conduct in-depth needs assessments, proactively uncovering opportunities for products and services, and deliver referrals to internal business partners.
Open and close all types of customer accounts (e.g. checking, trust, business), take loan applications, complete debit card disputes, complete domestic/international wire transfers, and order debit cards as appropriate.
Provide key support to the Banker I, Banker II, and Head Banker, by serving as a peer mentor and subject matter expert for complex customer service inquiries related to platform transactions that may require a higher level of approval.
Collaborate with branch team members and internal partners to research and resolve customer concerns to ensure seamless service and relationship retention.
Maintain up-to-date knowledge of and adhere to applicable Company policies and procedures, and federal regulations, such as the consumer protection laws governing loan origination.

Requirements

Associate’s Degree or equivalent required.
3 years of experience in banking, customer service, cash handling, or retail sales preferred.
Ability to achieve NMLS certification and Signature Guarantee certification.
Strong understanding of products and services and a demonstrated ability to grow customer relationships through sales results.
Exceptional written and verbal communication skills, in English, with the ability to communicate confidently, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus.
Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor.
Excellent attention to detail, active listening skills, and problem-solving skills with the ability to follow procedures and to think creatively assess customers’ needs.
Excellent interpersonal and leadership skills; ability to provide on the spot coaching and guidance to team members as needed.
Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities.
Sound judgment, discretion, confidentiality, and a high level of integrity when handling confidential information.
Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software.
Ability to remain in a stationary position, often standing, for prolonged periods of time.
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds.
Ability to travel is required to maintain client relationships and support business objectives; travel can be completed by car, public transportation, or other reasonable means.
Ability to work rotational Saturday schedule to provide branch support.

Skills

Excellent Customer Service
Relationship Building & Sales
Digital Proficiency
Problem Solving in a Detail-Oriented, Regulatory Environment
Microsoft Office applications (Word, Outlook, Excel)
Bilingual is a plus

Location

Kingsbury

Work Type

Full-time

Experience Level

Experienced professional

Education Level

Associate’s Degree or equivalent

Salary/Compensations

$21.25 - $24.50 an hour
Potential bonus and incentives

Benefits

Competitive compensation
Paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance
Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members

About the Company

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.