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About the Role

The Bilingual (Spanish) Service Coordinator partners with clients in recovery from mental illness, chemical dependency, and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. This role assists individuals in maintaining stable housing and improving their overall quality of life while teaching independent living skills, with Spanish language proficiency being an essential function.

Responsibilities

Partner with clients to develop individualized service plans based on client-identified goals, conducting assessments and service planning in English and Spanish.
Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources, providing direct communication and advocacy in Spanish with clients, families, providers, and community partners.
Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment.
Participate in case reviews and planning to ensure quality and stability of client services.
Support client access to housing, including landlord relations, lease retention, and financial assistance.
Assist clients with benefit applications, budgeting, and payee agency coordination.
Promote family well-being through school, recreation, and healthcare connections.
Provide medication support as required by the program.
Maintain documentation in accordance with funder and agency standards.

Requirements

High School Diploma or equivalent and 4-6 years of human services experience, OR Associate degree and 2-4 years of experience, OR Bachelor’s degree in human services and 1-3 years of experience.
Minimum of 1-3 years’ residential support or case management experience.
Valid NYS driver’s license in good standing and access to a personal vehicle for work-related tasks.

Skills

Professional fluency in spoken and written Spanish and English.
Demonstrated ability to conduct assessments, provide crisis intervention, and communicate complex behavioral health information in Spanish.
Knowledge and experience supporting culturally diverse individuals with psychiatric or chemical dependency concerns.
Skills in counseling, crisis assessment and intervention, communication, and client monitoring.
Proficiency in Microsoft Word, basic computer literacy, and database usage.

Location

greater Rochester area

Work Type

Traditional office environment
Travel within the greater Rochester area
Potential for travel outside of Monroe County

Experience Level

1-3 years
2-4 years
4-6 years

Education Level

High School Diploma or equivalent
Associate degree
Bachelor’s degree in human services

About the Company

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery.
We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives.
Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

Equal Opportunity

East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.