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About the Role

The Alarm Service Technician is a hands-on role responsible for building and maintaining customer relationships by installing, servicing, and inspecting low-voltage electronic security equipment at customer sites.

Responsibilities

• Install, service, and inspect low-voltage electronic security equipment.
• Troubleshoot technical problems with alarm systems.
• Replace system components such as panels and peripheral devices.
• Drive to customer homes to perform service, including occasional lifting, carrying, climbing, and working in various positions.
• Diagnose causes of problems or failures in systems.
• Educate and train customers on system operation.
• Conduct site evaluations with customers to ensure system needs and expectations are met.
• Install and test equipment operations for proper functionality and signal verification.
• Identify opportunities to improve customer system usage and functionality.
• Maintain safety practices to prevent injury and property damage.
• Maintain a clean and organized workspace and job site.

Requirements

• High School Diploma or GED.
• Good driving record and valid driver's license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Willingness to climb ladders and work at heights.
• Willingness to work in tight spaces such as crawlspaces, attics, and basements.
• Low-voltage license or alarm installation certification.
• NICET I certification.

Skills

• Alarm panels (2GIG, Qolsys, Ademco, GE, DSC, DMP, and others)
• Troubleshooting
• Customer service
• Low-voltage electronics
• System installation
• System servicing
• System inspection

Location

• U.S.
• Canada
• Puerto Rico

Work Type

• Full-time
• Non-exempt
• Eligible for overtime pay

Experience Level

• Technician II

Education Level

• High School Diploma or GED
• Low-voltage license or alarm installation certification
• NICET I

Salary/Compensations

• $25.00 – $30.00 per hour
• Eligible for additional earnings based on sales performance and upsell activity

Benefits

• Medical
• Dental
• Vision
• 401(k) with Employer Match
• Paid Time Off
• Paid Holidays
• HSA/FSA
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education

About the Company

• Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico.
• Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
• We strive for the highest standards for our customers while fostering a positive work environment for our employees.
• We create a culture that fosters innovation, celebrates creativity, and encourages authenticity.
• Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Equal Opportunity

• Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• #equalopportunityemployer
• #veteranfriendly