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About the Role

We are seeking a Quality Assurance and Communications Specialist to act as the final checkpoint for outgoing work, ensuring accuracy, consistency, and clarity in all client-facing and internal deliverables. This role involves reviewing content for errors, verifying adherence to brand guidelines, and contributing to internal communications.

Responsibilities

• Proofread all client-facing deliverables including ads, decks, reports, social copy and long-form content for spelling, grammar, punctuation and style consistency.
• Conduct thorough quality checks to verify that creative assets are free from design/production errors, align with approved briefs, brand guidelines and client specifications.
• Fact check quotes, claims, names, locations, dates, etc.
• Flag inconsistencies in naming conventions, dates, URLs, logos, legal disclaimers and other detail-sensitive elements.
• Maintain and apply QC styles guides, updating them as needed to reflect evolving standards and client preferences.
• Manage the QC stage of the production workflow, ensuring deliverables are reviewed and approved before release.
• Draft, edit and refine internal communications including team announcements, process documentation, policy updates and all-staff memos.
• Support leadership in crafting clear, on-brand internal messaging that keeps the team informed and aligned.
• Contribute to internal knowledge-sharing documents, onboarding materials and templates that improve team efficiency.
• Support copy writers with client facing tactical writing and covering vacations where needed.
• Partner with creative and account teams throughout the production cycle to catch issues early and provide clear, actionable feedback.
• Build and maintain checklists and QC templates that streamline the review process across different deliverable types.
• Participate in post-mortems and quality reviews to identify recurring issues and recommend process improvements.

Requirements

• 2–4 years of experience in a proofreading, editorial, QC or communications role, ideally within an agency or fast-paced creative environment.
• Demonstrated experience reviewing a wide range of formats including digital ads, print materials, decks and written copy.
• Experience writing or editing internal communications is a strong asset.
• Proficient in Microsoft Office; comfortable reviewing creative files in PDF format & Figma.
• Familiarity with project management tools to track QC stages and feedback.
• Basic ability to review visual layouts for alignment, spacing and formatting issues.
• Exceptionally detail-oriented, you spot the double space, the wrong apostrophe and the off-brand font without being told to look.
• A clear and confident writer who can adapt tone and voice for different internal audiences.
• Calm under deadline pressure and comfortable pushing back constructively when something isn’t ready to ship.
• Organized and self-directed, with the ability to manage multiple deliverables in review simultaneously.
• A natural team player who builds trust quickly and approaches feedback with empathy, not ego.
• Familiarity with Canadian Press (CP) style or another editorial style guide.
• Background in marketing, communications, journalism or a related field.
• Experience working with or reviewing bilingual (English/French) content.

Skills

• Proofreading
• Quality Assurance
• Communications
• Writing
• Editing
• Microsoft Office
• Figma
• Project Management Tools
• Attention to Detail
• Adaptable Tone and Voice
• Organization
• Teamwork
• Canadian Press (CP) style

Location

• Toronto

Work Type

• Hybrid
• Full-time

Experience Level

• 2-4 years

Salary/Compensations

• $50,000-60,000 CAD

Benefits

• 15 days of vacation annually (pro-rated)
• Competitive compensation
• Hybrid work model (3 mandatory in-office days/week)
• Extra paid stat holidays
• Bike-to-work incentive program
• A supportive environment where creatives can grow and lead.

About the Company

• The Turn Lab is a consultancy-led marketing agency that uses research, strategy, creative, media, and technology to solve unique challenges.
• They are a certified B Corp and 100% carbon-neutral organization.
• TTL is an equal opportunity employer that values diversity, inclusion, and a sense of humour.

Equal Opportunity

• TTL is an equal opportunity employer dedicated to building an inclusive team.
• We welcome applicants from all backgrounds and identities.
• If you require accommodations during the hiring process, just let us know.