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About the Role
We are seeking a Quality Assurance and Communications Specialist to act as the final checkpoint for outgoing work, ensuring accuracy, consistency, and clarity in all client-facing and internal deliverables. This role involves reviewing content for errors, verifying adherence to brand guidelines, and contributing to internal communications.
Responsibilities
- Proofread all client-facing deliverables including ads, decks, reports, social copy and long-form content for spelling, grammar, punctuation and style consistency.
- Conduct thorough quality checks to verify that creative assets are free from design/production errors, align with approved briefs, brand guidelines and client specifications.
- Fact check quotes, claims, names, locations, dates, etc.
- Flag inconsistencies in naming conventions, dates, URLs, logos, legal disclaimers and other detail-sensitive elements.
- Maintain and apply QC styles guides, updating them as needed to reflect evolving standards and client preferences.
- Manage the QC stage of the production workflow, ensuring deliverables are reviewed and approved before release.
- Draft, edit and refine internal communications including team announcements, process documentation, policy updates and all-staff memos.
- Support leadership in crafting clear, on-brand internal messaging that keeps the team informed and aligned.
- Contribute to internal knowledge-sharing documents, onboarding materials and templates that improve team efficiency.
- Support copy writers with client facing tactical writing and covering vacations where needed.
- Partner with creative and account teams throughout the production cycle to catch issues early and provide clear, actionable feedback.
- Build and maintain checklists and QC templates that streamline the review process across different deliverable types.
- Participate in post-mortems and quality reviews to identify recurring issues and recommend process improvements.
Requirements
- 2–4 years of experience in a proofreading, editorial, QC or communications role, ideally within an agency or fast-paced creative environment.
- Demonstrated experience reviewing a wide range of formats including digital ads, print materials, decks and written copy.
- Experience writing or editing internal communications is a strong asset.
- Proficient in Microsoft Office; comfortable reviewing creative files in PDF format & Figma.
- Familiarity with project management tools to track QC stages and feedback.
- Basic ability to review visual layouts for alignment, spacing and formatting issues.
- Exceptionally detail-oriented, you spot the double space, the wrong apostrophe and the off-brand font without being told to look.
- A clear and confident writer who can adapt tone and voice for different internal audiences.
- Calm under deadline pressure and comfortable pushing back constructively when something isn’t ready to ship.
- Organized and self-directed, with the ability to manage multiple deliverables in review simultaneously.
- A natural team player who builds trust quickly and approaches feedback with empathy, not ego.
- Familiarity with Canadian Press (CP) style or another editorial style guide.
- Background in marketing, communications, journalism or a related field.
- Experience working with or reviewing bilingual (English/French) content.
Skills
- Proofreading
- Quality Assurance
- Communications
- Writing
- Editing
- Microsoft Office
- Figma
- Project Management Tools
- Attention to Detail
- Adaptable Tone and Voice
- Organization
- Teamwork
- Canadian Press (CP) style
Location
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- 2-4 years
Salary/Compensations
- $50,000-60,000 CAD
Benefits
- 15 days of vacation annually (pro-rated)
- Competitive compensation
- Hybrid work model (3 mandatory in-office days/week)
- Extra paid stat holidays
- Bike-to-work incentive program
- A supportive environment where creatives can grow and lead.
About the Company
- The Turn Lab is a consultancy-led marketing agency that uses research, strategy, creative, media, and technology to solve unique challenges.
- They are a certified B Corp and 100% carbon-neutral organization.
- TTL is an equal opportunity employer that values diversity, inclusion, and a sense of humour.
Equal Opportunity
- TTL is an equal opportunity employer dedicated to building an inclusive team.
- We welcome applicants from all backgrounds and identities.
- If you require accommodations during the hiring process, just let us know.