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About the Role

The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Responsibilities

• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets and provide efficient courteous customer service.
• Use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products.
• Protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Complete all customer transactions accurately, including cash and debit sales, with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock to respond to customer inquiries by phone/in person.
• Pay attention to store security by monitoring activity within the store.
• Assist with store layout plans to attract customers, including window and merchandise displays.
• Ensure the attractiveness of the store through "Tidy Maintenance".
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor, and remove inventory as directed.
• Handle merchandise in a safe and organized manner.
• Assist in stock rotation.
• Bag textiles for recycling and place metal recycling in the appropriate location.
• Assist donors with contributions, unload donations, and place stock in the appropriate location.
• Maintain proper sorting and processing of goods, ensuring compliance with quality standards and correct pricing.
• Contribute to the safety of staff and customers by managing snow removal, clearing fire exits, cleaning spills, and ensuring no obstacles inside/outside the store.
• Maintain an attractive, organized, and safe store appearance.
• Tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
• On a rotational basis, clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Perform other work-related duties as assigned.

Requirements

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army.

Skills

• Attention to detail.
• Self-motivated/disciplined.
• Ability to work independently and participate as an active and responsible team member.
• Good interpersonal and communication skills (oral).
• Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance, including bending, twisting, pulling, and pushing of products.
• Cash handling experience.
• Experience with cash registers and related processes and procedures.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.
• Knowledge of lifting guidelines.

Location

• Canada

Work Type

• Permanent
• Full-time

Experience Level

• Few months of experience in processing or distribution of goods or customer service.

Education Level

• Completion of some high school course work.
• Alternative combinations of education and experience may be considered.

Salary/Compensations

• $17.60 to $21.03 with a maximum of $25.23

Benefits

• Reasonable accommodation upon request.

About the Company

• For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
• Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
• In addition, we support people experiencing unemployment, addiction and family challenges.
• We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
• As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
• The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.