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About the Role
As an associate, you’ll learn everything about chocolate from its origin to production and gain expertise in tasting our drinks, treats, and bars. You will also be trained on coffee preparation with Ritual Coffee Roasters. This role starts at $21/hour plus tips.
Responsibilities
- Create hot chocolate drinks and espresso drinks with a manual machine and brew coffee with consistent excellence.
- Answer questions about our chocolate, pastries, and drinks, including allergen information.
- Make recommendations for pairing chocolate with espresso drinks.
- Provide guests with an amazing drink and pastry experience, maintaining timeliness and professional appearance.
- Develop long-standing relationships with visitors.
- Identify ways to improve operating procedures, checklists, and documentation.
- Be a positive, team-oriented player.
- Perform other tasks as necessary.
Requirements
- Availability Sunday-Thursday.
- Ability to develop rapport with customers by detailing our chocolate making process.
- Proven ability to work well within a team environment.
- 1-2 years of retail or customer-facing work experience in a fast-paced environment.
- Experience making espresso drinks is a plus.
- Fluent spoken English is required.
- Additional language skills are a plus.
Skills
- Chocolate knowledge
- Coffee preparation
- Guest service
- Teamwork
- Problem-solving
- Efficiency
Location
- Ferry Building, San Francisco
Work Type
- Full-time
Experience Level
- 1-2 years of retail or customer-facing work experience
Salary/Compensations
- Starts at $21/hour plus tips
Benefits
- Heavily subsidized medical, vision, and dental benefits
- Option to enroll in 401k program
- Paid vacation time
- Holiday pay
- Paid sick time
- Commuter benefits
- FSAs
- Chocolate tasting opportunities
- Opportunities to grow and develop within the company
About the Company
- Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District.
- We make chocolate from only two ingredients: cocoa beans and cane sugar.
- We build good, trusting relationships with cacao producers.
- We are passionate and excited about coffee, and train with Ritual Coffee Roasters.