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About the Role

The Community Support Specialist (CSS) provides training in independent living skills, including how to be a responsible tenant and maintain psychiatric stability. The CSS assists the Program Supervisor in implementing agency policies and procedures.

Responsibilities

• Works with individuals to help them identify and realize their personal life goals.
• Ensures fire safety equipment is in working condition and teaches individuals to utilize this equipment.
• Teaches individuals who to contact for emergencies including, but not limited to, medical, psychiatric, fire, lack of food, etc.
• Assists individuals in utilizing community/neighborhood services.
• Acts as a liaison between individuals, landlords, and various treatment team members.
• Teaches independent living skills necessary to sustain individuals in the community and prevent homelessness such as: apartment maintenance, socialization skills, budgeting, self-medication, personal care, travel training, shopping, cooking, and returning to school or the work force.
• Develops Individualized Support Plans in conjunction with individuals and treatment teams; encourages follow through on all goals in areas including but not limited to: housing stability, medication management, employment and vocational training, mental health treatment services, drug and alcohol assessment and referral, and referrals for community-based services.
• Encourages and supports individuals to maintain psychiatric stability through counseling, crisis intervention, attending a daytime activity, participating in treatment, and utilizing other available resources.
• Works with Health Home to ensure coordination of all services (Psychiatric & Physical).
• Assists individuals in complying with mandated treatment, such as AOT order specifications, and legal mandates, such as conditions of parole or probation.
• Provides Tenancy Supports to individuals enrolled in OMH Supportive Housing Programs, including community integration skill-building services and stabilization services.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.
• Communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Requirements

• High School Diploma or equivalent required
• At least 1 full year of experience in Human Services or related field
• Experience working with individuals diagnosed with mental illness and/or substance abuse disorders preferred
• Proficient computer skills
• Proficient writing skills with grasp of basic grammar and spelling
• Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Must be efficient, well organized, and have excellent communication skills
• Valid NYS driver’s license and satisfy criteria to be a driver for FREE

Skills

• Independent living skills training
• Tenant responsibilities
• Psychiatric stability maintenance
• Fire safety
• Emergency contact procedures
• Community service utilization
• Liaison skills
• Apartment maintenance
• Socialization skills
• Budgeting
• Self-medication management
• Personal care
• Travel training
• Shopping
• Cooking
• Return to school or work force
• Individualized Support Plan development
• Medication management
• Employment and vocational training
• Mental health treatment services
• Drug and alcohol assessment and referral
• Community-based services referral
• Counseling
• Crisis intervention
• Coordination of psychiatric and physical services
• Compliance with mandated treatment
• Community integration
• Treatment planning
• Rehabilitative independent living skills training
• Tenancy support planning
• Crisis planning and intervention
• Documentation completion
• Respectful communication
• Confidentiality
• Safety compliance
• Ethical behavior

Location

• In-person
• Travel required

Work Type

• Full-time

Experience Level

• 1+ year experience

Education Level

• High School Diploma or equivalent

About the Company

• Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury.
• It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities.
• FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

Equal Opportunity

• FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic.
• In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations.
• This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
• Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability.