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About the Role

Account Managers support Harvard Protection in providing best-in-class security and life safety services. They are responsible for the day-to-day leadership and management of assigned customer accounts, ensuring professional customer-focused security and life safety services for people, property, and employees.

Responsibilities

• Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel.
• Perform operations related functions including scheduling, overtime management, review of daily logs and incident reports, and staff training and development.
• Monitor and develop staff performance, including supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work.
• Maintain up-to-date and accurate timekeeping systems and records for staff.
• Provide recommendations for positive and negative personnel actions for supervised staff.
• Provide immediate response to emergencies and issues.
• Follow and coordinate established emergency response, action planning, and procedures.
• Maintain 24/7 availability to assigned customer accounts.
• Oversee the Business Continuity Program in collaboration with all teams.
• Manage compliance and regulatory matters.
• Initiate preliminary investigations into incidents.
• Prepare reports on accidents, incidents, and suspicious activities.
• Prepare required weekly, bi-weekly, and monthly manager reports.
• Facilitate training as required per contractual agreement, including CPR/First Aid/AED and additional state/local certifications.
• Facilitate any required maintenance of vehicles.
• Assist in the procurement process and maintenance of uniforms and equipment.
• Maintain professional working relationships with local, state, and federal law enforcement agencies.

Requirements

• Must possess a valid GSA credential or be eligible to obtain one.
• Must have state or municipality mandated security officer licenses.
• Candidates should possess some of the following verifiable experiences: Advanced education degree, Criminal Justice degree or law enforcement related degree, 5-10 years civilian law enforcement, private or corporate security experience, or military experience with a favorable discharge.
• Must have a security guard license or be able to obtain one within an acceptable period.

Skills

• Strong interpersonal communication skills
• Excellent time management skills
• Ability to prioritize and problem solve
• Good computer skills including Microsoft Office
• Computerized scheduling operating system knowledge is helpful

Work Type

• Full-time

Experience Level

• 5-10 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge

Education Level

• Advanced education degree
• Criminal Justice degree or law enforcement related degree

Salary/Compensations

• $27.00 per hour

Benefits

• Health & welfare
• Dental
• Vision
• Sick leave
• Vacation
• 401K enrollment

About the Company

• Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States.
• Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve.
• We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.
• Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service.
• Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees.
• Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment.
• We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity

• Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities