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About the Role

As an Associate Patient Care Coordinator at Optum, you will be an integral part of our vision to make healthcare better for everyone. You will be responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. You will support the team in meeting financial, clinical, and service goals.

Responsibilities

Greet patients and conduct check-in process, collecting or verifying demographic information.
Load or update insurance information.
Confirm and schedule appointments.
Verify eligibility and authorization and flag appointments accordingly.
Scan insurance cards.
Follow payment security policies and procedures.
Post payments received in the practice management system and provide receipts.
Answer incoming phone calls, direct calls, and take messages.
Maintain a work queue list and complete pending actions such as referrals and scheduling.
Float to other locations as needed.
Schedule appointments using approved scheduling guidelines.
Be cross-trained for medical assistant duties.
Use call processing and EHR functionality to take messages and communicate with clinicians.
Monitor daily reminder call logs and conduct outreach to patients.
Monitor administrative tasks in the EHR and respond timely.
Scan and index documents into the EHR, ensuring necessary documents are available in advance of patient visits.
Assist coworkers to ensure smooth office operation and excellent service delivery.
Demonstrate respect for patients and staff, maintaining a friendly demeanor and patient confidentiality.
Be cross-trained between departments and become proficient in the assigned department.
Perform other duties as assigned.

Requirements

High School Diploma or GED
1+ years of computer proficiency in Microsoft Office
1+ years of customer service or Healthcare related experience
Ability to cover other offices if needed
Experience working with an electronic health record (EPIC)
Knowledge of Medical terms
1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Candidates are required to pass a drug test before beginning employment.

Skills

Microsoft Office proficiency
Customer service
Healthcare
Electronic health record (EPIC)
Medical terms
Scheduling appointments
Checking patients in/out
Insurance verification
Collecting co-pays
Maintaining medical records
Independent work
Good judgment
Accountability
Teamwork with healthcare providers
Organizational skills
Time management
Multi-tasking
Prioritization
Working under pressure
Fast-paced environment
Verbal communication
Written communication

Location

Huntington, New York, 11743

Work Type

Full-time

Experience Level

1+ years

Education Level

High School Diploma or GED

Salary/Compensations

$16.00 to $29.00 per hour

Benefits

Paid Time Off
8 Paid Holidays
Medical Plan options
Health Spending Account or Health Saving account
Dental Insurance
Vision Insurance
Life Insurance
AD&D Insurance
Short-term disability coverage
Long-term disability coverage
401(k) Savings Plan
Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Incentive and recognition programs
Equity stock purchase
401k contribution

About the Company

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives.
We believe you deserve an exceptional career and will empower you to live your best life at work and at home.
Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.
Because together, we have the power to make health care better for everyone.
Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
Optum West Carver Medical has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team.
UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Opportunity

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace.