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About the Role

The Underwriting Support Specialist prepares and processes new business, renewal, and quote-related tasks, ensuring accuracy and adherence to workflow standards. This role supports efficient underwriting operations by maintaining accurate documentation, resolving exceptions, and meeting service-level requirements.

Responsibilities

• Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies and renewal policies in accordance with the corporate workflow.
• Process new and renewal prepping requests within authority.
• Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks.
• Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs.
• Pull Workers' Compensation reports for applicable states and transfer to Onbase.
• Monitor, import and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests.
• Review applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission.
• Compile, complete and submit reports and documents as required.
• Perform Document Separation and Indexing.
• Monitor Onbase Exception Queues.
• Complete tasks including, but not limited to, Right Fax, Single 2, 3,4,6’s, Certificates, Regulatory Documents, and E&O Scanned.
• Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, co-workers and agents in support of efficient and effective work processes.
• Requires complete awareness and understanding of incoming email cyber security concerns and necessary reporting.
• Assist with special project work as needed.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

Requirements

• Candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Location

• Central New York
• NYC
• Dallas
• Charlotte

Work Type

• full time hourly

Experience Level

• 2-4 years

Education Level

• Associate's Degree preferred

Salary/Compensations

• $20.40-$24.00

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

About the Company

• Utica National Insurance Group has 1,400 employees countrywide committed to making people feel secure, appreciated, and respected.
• Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.
• Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.
• Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.
• We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928.
• As the second-largest insurer of Agents’ Errors and Omissions business in the United States, we insure many of the agents who work with our policyholders.
• Our purpose is to make people feel secure, appreciated, and respected.
• These Values define the character of our employees.
• Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

Equal Opportunity

• Utica National is an Equal Opportunity Employer.