Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Scheduling Coordinator in Psychiatry Operations is responsible for facilitating patient access to psychiatric services during appointment inquiries. They will work closely with their extended support team members to provide the best patient experience, utilizing multi-faceted systems like AMD, G-suite, and more. The purpose of this position is to provide patient access to psychiatric care.

Responsibilities

• Work a full-time hourly position with a remote schedule of Monday-Friday, 11am-8pm CST
• Proactively resolve issues and build trust with patients by understanding their needs and partnering with other teams to ensure they find the best care
• Directly support a high volume of new patients in enrolling and scheduling their first appointment through the phone, email, and/or chat channels
• Communicate patient needs and offer suggestions for improvement to bring about positive changes
• Verify medical insurance benefits for inquiring patients
• Effectively utilize conflict resolution and de-escalation techniques to resolve patient issues and support distressed patients
• Communicate and partner with other operations team members and providers for coordination of care
• Utilize various technology platforms to successfully enroll patients and ensure success for first appointment
• All other duties or special projects as assigned

Requirements

• Associates Degree or equivalent experience in healthcare or mental health field
• 1+ years of scheduling experience
• 1+ years of customer experience
• Proficiency in Google Suite, and EHR/EMR experience, AdvancedMD preferred
• Ability to work on a computer for prolonged periods while sitting at a desk
• Access to a private workspace that complies with the Health Insurance Portability and Accountability Act (HIPAA) privacy guideline
• Exceptional customer service skills
• Ability to handle a high volume of phone calls
• Ability to work in a fast-paced environment and adaptable to change
• Highly organized and a great multitasker
• Motivated to learn and grow
• Hard-working and creative/analytical thinking
• Reliable & ethical to the core!

Skills

• Google Suite
• EHR/EMR experience
• AdvancedMD
• Conflict resolution
• De-escalation techniques
• Customer service

Location

• Remote

Work Type

• Full-time
• Hybrid

Experience Level

• 1+ years of scheduling experience
• 1+ years of customer experience

Education Level

• Associates Degree or equivalent experience

Salary/Compensations

• $18-20 per hour

Benefits

• Comprehensive medical, dental and vision coverage
• Nine company paid holidays
• 401K with company-paid match
• Employer provided short-term and long-term disability insurance
• Employer provided basic life insurance
• Access to pet insurance
• Student Loan counseling services
• Free Employee Assistance Program (EAP)

About the Company

• Foresight Mental Health is committed to supporting providers and offering opportunities for mental health professionals to grow, share, and mentor while providing compassionate care to clients.
• Dedicated to improving access to high-quality, mental health care.

Equal Opportunity

• Foresight is an equal opportunity employer.
• We’re committed to providing reasonable accommodations and will work with you to meet your needs.
• We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.