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About the Role

The Enterprise Salesforce Portfolio Manager is a leadership role responsible for orchestrating the entire portfolio of Salesforce Statements of Work delivered under the statewide Enterprise Agreement. This role provides enterprise-wide visibility, capacity planning, and delivery health across all concurrent agency projects, consolidating cost, schedule, scope, risk, and resource capacity.

Responsibilities

• Track all Salesforce projects and related SOWs issued under the master contract.
• Maintain the enterprise project portfolio dashboard as a live, consolidated view.
• Monitor schedule, scope, and cost performance, including project burn rate, and flag variances early.
• Provide consolidated status reporting to the State and the COE.
• Identify risks, dependencies, and cross-agency coordination issues across the portfolio.
• Maintain an enterprise risk and issue log spanning all Purchase Orders.
• Escalate issues affecting multiple agencies or enterprise architecture alignment.
• Recommend mitigations for delays and roadblocks that threaten timely completion.
• Forecast resource demand and perform capacity planning by labor category against the shared bench.
• Report current staffing levels, available capacity, resource-assignment status, background-check status, and anticipated capacity constraints.
• Ensure adherence to Resource Availability & Readiness requirements.
• Identify opportunities to reuse shared components and enterprise solutions, feeding the COE reusable-asset library.
• Support quarterly enterprise performance reviews and coordinate enterprise-level contractor reporting.
• Coordinate a minimum of four State training sessions per year.

Requirements

• Minimum 7 years of IT program and portfolio management experience.
• PMP certification or equivalent.
• Demonstrated experience overseeing multiple concurrent enterprise Salesforce implementations.
• Experience delivering for government or regulated entities.
• Proven portfolio-level governance within a client Center of Excellence / enterprise-standards environment.
• Strong executive communication, stakeholder management, and cross-organization escalation skills.
• Public-sector (state or local government) Salesforce program experience.
• Salesforce certifications (e.g., Certified Administrator, Platform App Builder) demonstrating platform fluency.
• Program-management credentials beyond PMP — PgMP, SAFe Agilist, or ITIL.
• Hands-on experience with portfolio/PPM and dashboarding tooling (Smartsheet, Jira, MS Project, or Salesforce-native reporting).
• Experience running capacity and resource management across a shared bench / on-call delivery model.

Skills

• Salesforce
• Program Management
• Portfolio Management
• PMP
• Executive Communication
• Stakeholder Management
• Cross-organization Escalation
• Smartsheet
• Jira
• MS Project
• Salesforce-native reporting

Location

• NY

Work Type

• Remote
• Onsite

Experience Level

• Minimum 7 years of IT program and portfolio management experience

Education Level

• PMP certification or equivalent
• Salesforce certifications
• Program-management credentials beyond PMP — PgMP, SAFe Agilist, or ITIL

Benefits

• Flexible work from home options available

About the Company

• EDI provides to New York State ITS
• Salesforce Center of Excellence (COE)