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About the Role

The Digital Navigator supports the day-to-day operations of the computer lab and provides direct, hands-on digital literacy assistance to community members. This role involves leading learning sessions, assisting with classes, and handling technical maintenance needs for the lab.

Responsibilities

• Assist users with basic computer tasks including internet browsing, email, printing, and video conferencing.
• Assist users with job applications, resume formatting, and online forms.
• Assist users with Microsoft Office or Google Suite.
• Provide appropriate resident services resources.
• Support and lead Digital Equity Program classes or tutoring sessions.
• Perform data entry.
• Maintain the Learning Center Lab appearance, ensuring spaces are clean, organized, and clutter-free.
• Perform routine cleaning of computer and printer areas.
• Ensure all computers, peripherals, and software are in working condition.
• Submit computer lab-related work orders.
• Monitor users to ensure compliance with lab policies.
• Monitor doors and maintain contact logs according to health and safety guidelines.
• Coordinate schedules for lab usage to prevent overcrowding.
• Keep inventory of tech, ink, and copy paper.
• Inform management when supplies are running low.
• Maintain and organize inventory of all computer lab supplies.
• Assist with special projects or workshops for Adult Ed programs.

Requirements

• Bilingual (English/Spanish)
• Must have a high school diploma
• Basic knowledge of computer hardware, internet browsers, and office software
• Must be comfortable with computer equipment, software, and provide basic technical support, including troubleshooting common hardware and software issues.
• Must enjoy working with adults and children
• Flexibility to meet the changing work needs and demands
• Ability to organize activities
• Available during Lab Hours with some variations to assist site coverage.
• Reliable transportation to travel to other FC sites as necessary.
• Must be eligible to work in the United States
• Must be able to pass a criminal background check (Fingerprint check required at some sites)

Skills

• Digital literacy assistance
• Computer hardware knowledge
• Internet browser knowledge
• Office software knowledge
• Basic technical support
• Troubleshooting common hardware and software issues
• Organization
• Adult education experience
• Community programs experience

Location

• Various FC properties

Work Type

• Part-time
• Evening hours
• Weekend hours

Experience Level

• Grant-funded position for one year

Education Level

• High school diploma

Salary/Compensations

• $20/HR

About the Company

• Foundation Communities is an equal-opportunity employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.