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About the Role

The Assistant Studio Manager supports daily and weekend studio operations to ensure an exceptional member experience. This role is a key point of contact for members, representing the brand, driving membership sales and retention, and partnering with the studio team to achieve sales goals and maintain a welcoming environment. The Assistant Studio Manager reports directly to the Studio Manager.

Responsibilities

• Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests.
• Conduct studio tours, present membership options, and communicate programs, services, and benefits.
• Achieve individual and team sales goals through outreach, follow-ups, and lead generation.
• Build and maintain relationships within the local community to increase brand awareness and generate new business.
• Support the onboarding, training, and mentoring of Sales Associates.
• Maintain accurate member records and complete all required documentation.
• Accurately process sales transactions, including cash and credit card payments.
• Respond promptly and professionally to member inquiries, feedback, and concerns.
• Partner with studio team members to deliver a seamless member and guest experience.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, and well-presented studio environment.
• Participate in scheduled team meetings, trainings, and development opportunities.
• Demonstrate understanding of and commitment to exceptional customer service and AFG core values.

Requirements

• High school diploma or equivalent required.
• Prior experience in customer service, sales, hospitality, or a related field preferred (0–1 year).
• At least 6 months of experience in leadership, supervisory responsibilities, or managing people, programs, or projects.
• Proficient with Microsoft Office Suite and graphic design tools like Canva.
• Maintains professionalism and a positive service attitude at all times.
• Demonstrates integrity and strong values through consistent action.
• Strong cross-functional collaboration and communication skills.
• Proactive, reliable, and consistent.
• Ability to problem solve and work under pressure.
• Excellent organizational, attention to detail, and time management skills.
• Sharp listening skills and critical thinker.
• Excellent research skills.
• Results orientated and self-motivated.
• Ability to build relationships and provide exceptional service.
• Excellent people skills.
• Ability to manage unexpected challenges with a calm and professional demeanor.
• Results driven and possess exceptional problem-solving skills.

Skills

• Customer service
• Sales
• Hospitality
• Leadership
• Supervisory responsibilities
• Managing people
• Managing programs
• Managing projects
• Microsoft Office Suite
• Canva
• Communication
• Problem-solving
• Organization
• Attention to detail
• Time management
• Listening
• Critical thinking
• Research
• Relationship building
• Service attitude
• People skills

Location

• Austin

Work Type

• Full-time
• Weekends
• Holidays

Experience Level

• 0-1 year preferred in customer service, sales, hospitality, or related field
• At least 6 months in leadership, supervisory responsibilities, or managing people, programs, or projects

Education Level

• High school diploma or equivalent

About the Company

• AFG is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and a true sense of belonging.
• We believe that bringing together individuals with different backgrounds, perspectives, and experiences strengthens our teams and drives better outcomes for our employees, members, and communities.
• We are dedicated to maintaining a work environment that is free from discrimination, harassment, and retaliation.

Equal Opportunity

• AFG is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
• We comply with all laws and regulations enforced by the Equal Employment Opportunity Commission (EEOC) and other governing bodies in the locations where we operate.
• This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
• AFG is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.