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About the Role

This position is one of the most important in the company, focusing on providing exceptional customer service and supporting daily operations. The company values its team members and provides the necessary training and technology for success, emphasizing a people-first approach within the auto repair industry.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Keep customers informed about their repair status.
• Handle light accounts receivable.
• Perform administrative duties.
• Assist with the shop's day-to-day operations.
• Perform receptionist duties.
• Welcome visitors and answer questions.
• Schedule customer appointments.
• Determine customer needs calmly and professionally.
• Input customer information into computer software efficiently and accurately.
• Answer incoming phone calls promptly and politely.
• Forward customer questions and concerns appropriately.
• Make outbound calls to update customers on repair status.
• Contact insurance companies to follow up on status and payments.
• Check, sort, and forward emails.
• Maintain a safe and clean reception area.
• Create and manage digital and hard copy filing systems for insurance partners.
• Perform clerical work such as filing, photocopying, transcribing, and faxing.
• Take memos and maintain files.
• Organize documents.
• Enter customer payments for accounts receivables.
• Manage office supply inventory and reorder as needed.
• Provide administrative support to collision consultants and the accountant.

Requirements

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy with a high degree of integrity.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Excellent customer service attitude.

Skills

• Customer service
• Communication
• Organization
• Time management
• Multitasking
• Microsoft Office Suite
• Professionalism
• Integrity
• Resourcefulness
• Proactiveness
• Calmness under pressure

Salary/Compensations

• $50,000 employer-paid life insurance policy

Benefits

• Medical, Dental, and Vision insurance options for you and your family (including domestic partners)
• $50,000 employer-paid life insurance policy
• 401K plan with an employer match
• Employee Assistance Program (confidential assistance for counseling, work/life benefits, personal, financial, legal issues, self-help benefits, peak performance coaching, lifestyle saving benefits for wellness, shopping, travel)
• Personal development and training
• Health savings account to assist with medical bills
• Paid time off (8 paid holidays, including Black Friday, and your Birthday as a floating holiday)
• Growth opportunities within the company

About the Company

• Values PEOPLE and PROCESS.
• Has a PASSION for auto repair.
• Offers a future in the collision repair business.
• Considers each teammate a valued part of the repair process.
• Supports team members with training and technology.
• Is in the people business; they just happen to fix cars.

Equal Opportunity

• We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.