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About the Role

We're hiring a 3rd Line IT Support Engineer to be CPPE's IT presence on the ground in Europe. As our first dedicated IT hire in the region, you'll handle the full range of support — from day-to-day end-user issues through to systems administration — and lead the IT side of clinic integrations as new practices join. You'll work with a high degree of autonomy, escalating complex infrastructure and security work to our US based team, and report into the IT Manager.

Responsibilities

Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
Lead clinic integrations — run discovery and audits, deploy our standard toolset (NinjaOne, BitDefender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
Manage endpoints and security through NinjaOne (RMM), BitDefender, and 1Password.
Provide firewall (DrayTek, Cisco, Meraki, SonicWall) and network support; escalate complex network/VPN and infrastructure to the Senior IT Engineer.
Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, iPads).
Onboarding/offboarding and manage tickets and documentation in Zendesk.
Work within UK/EU GDPR and our data-protection policies; support security awareness (KnowBe4).

Requirements

4+ years in IT support across 1st–3rd line.
Strong Microsoft 365 administration (Entra ID, Exchange, Intune, SharePoint, Teams).
Endpoint / RMM experience (NinjaOne or comparable).
Networking and firewall fundamentals (DrayTek/Cisco or comparable).
Self-directed — able to own problems and projects with minimal supervision.
Clear communication with non-technical and clinical users.
Right to work in the UK.

Skills

Microsoft 365 administration
Entra ID
Exchange
Intune
SharePoint
Teams
Google Workspace
Endpoint management
RMM
NinjaOne
BitDefender
1Password
Firewall management
DrayTek
Cisco
Meraki
SonicWall
Network support
VPN
Cloud VoIP
IVR
Call routing
A/V support
Clinical hardware support
Imaging
Scanners
iPads
Zendesk
GDPR
Data protection
KnowBe4

Location

London, UK

Work Type

Hybrid
Remote
Work from abroad

Experience Level

3rd Line IT Support

Salary/Compensations

Competitive salary, based on experience.

Benefits

25 days' annual leave.
Hybrid working — 3 flexible days a week in our London office, 2 days from home.
Work from abroad — up to 20 days a year working remotely from overseas.
Private medical insurance.
Pension contributions.
Room to grow — as our first dedicated IT hire in Europe, you'll shape how the function works across the region and grow with the business as CPPE expands.