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About the Role

Provides a professional and calm attitude to the communications center, serving as a vital link in communication between staff, emergency responders, clients, and the public.

Responsibilities

• Maintain all radio traffic and control radio conversations.
• Answer phones in a professional and friendly manner and check voicemail for missed calls.
• Multitask and respond to several calls simultaneously, prioritizing duties based on urgency and importance.
• Proficiently use computers and communication systems, checking for proper functioning at the start of each shift.
• Keep accurate records of all radio and phone communications, including statistical information and incident documentation.
• Utilize district information and computer search engines to locate information for field ambassadors assisting the public.
• Implement emergency SOPs while maintaining a calm demeanor.
• Proactively monitor CCTV cameras and report illegal activity to appropriate authorities (at some locations).
• Monitor outside entrances and be aware of who is entering the building, potentially observing security camera monitors.
• Keep the reception area clean and welcoming to guests (at some locations).

Requirements

• Weekend availability required.
• CA Guard Card required.
• Must have the physical capacity to ride a bike or traverse continuously during an eight-hour shift, with normal breaks.
• Must be able to work outdoors in all conditions with provided inclement weather gear.
• Must be able to speak, read, and write the English language to create basic reports.

Skills

• Hospitality Skills
• Radio Communication
• Safety Experience

Work Type

• Full Time

Salary/Compensations

• $26.58 per hour

Benefits

• Union benefits
• Weekly Pay
• Pay Advance Before Pay Day
• Free Uniforms
• Medical with available FSA and/or HSA
• Dental
• Vision
• Short-Term and Long-Term Disability
• Life
• Accidental Death and Dismemberment
• Critical Illness
• Accident Insurance
• Vacation
• Sick Time and/or PTO
• Paid Leave
• Holidays
• Floating Holidays
• Birthday Pay
• Jury Duty
• 401K Retirement Savings Plan

Equal Opportunity

• In Pursuant to the San Francisco Fair chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.