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About the Role

The Concierge plays a pivotal role in crafting exceptional experiences for guests, ensuring they feel connected with warmth, care, and authenticity. This role contributes to the atmosphere that defines the milk + honey experience and supports Spa Partisans in creating moments of relaxation and rejuvenation.

Responsibilities

• Ensure every guest experience meets expectations from initial interaction through departure.
• Educate guests on retail offerings, memberships, and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and history, rebooking services, and ensuring schedule efficiency.
• Collaborate with colleagues and managers to complete daily tasks and side work for seamless spa and salon operation.
• Embody milk + honey's core values in every interaction, fostering integrity, excellence, kindness, inclusiveness, and connection.

Requirements

• High school diploma or GED.
• Experience in beauty, wellness, or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communication skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends, and some holidays.
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

Skills

• Active listening
• Multitasking
• Attention to detail
• Interpersonal communication
• Problem-solving

Work Type

• Full-time

Experience Level

• Depending on experience

Education Level

• High school diploma or GED

Salary/Compensations

• $17-$22 per hour

Benefits

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment
• Paid Time Off upon hire
• Matching 401k plan
• Company Paid Basic Life/AD&D
• Internal Growth + Mobility
• Hyperclean Environment free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products
• Ongoing Training Opportunities and Continued Education
• Tenure Bonus Program
• Employee Referral Bonus
• LA Fitness Discount
• Return-to-Work bonus for new parents following Maternity Leave
• Paid volunteer time off opportunities

About the Company

• milk + honey is a day spa and salon focused on performing intentional acts of kindness to make the world a better place through in-person connection and intention.

Equal Opportunity

• milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.