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About the Role

Presbyterian is hiring a skilled Manager - Volunteer Services and Information Desk to support the Director of Volunteer Services in planning, supervision, and coordination of operational, financial, and personnel activities of volunteers and paid Information Desk staff.

Responsibilities

• Directly manages the information desk and supervisor.
• Selects, trains, assigns, mentors, and evaluates paid information desk staff.
• Develops performance standards, performs personnel performance evaluations, and recommends personnel actions in collaboration with the director and Human Resources.
• Ensures escalated guest-related requests and complaints are handled accurately and on time.
• Responds to emergency or disaster situations as required.
• Evaluates and oversees the performance and effectiveness of the Volunteer Services Program across all assigned areas.
• Develops and recommends department operating budget and ensures budget targets are met.
• Supports consistent operational implementation of systemwide volunteer services process and standards.
• Participates in special event planning, like the annual volunteer appreciation event, by leading a planning committee.
• Serves as a liaison to the community for donations of clothing or handmade items.
• Supports the training of new volunteer management team members and serves as a mentor.
• Oversees and participates in key stages of the volunteer lifecycle including recruitment, onboarding, assignment, training, engagement, evaluation, and retention.
• Maintains minimum target number of active volunteers.
• Executes general volunteer training, continuing education, and support programs.
• Meets department/unit capacity based on requests for volunteer coverage, needs assessments, and ensuring proper placement of volunteer skills.
• Ensures administrative compliance with all required screening and orientation procedures for prospective and current volunteers.
• Provides site-based feedback to aid the Director in systemwide development of program materials, volunteer assignments, and training content.
• Responsible for implementation of volunteer department policies and procedures at assigned site(s).
• Works with director to set personal and departmental growth goals using data and monitors progress.
• Sets and meets clear, measurable goals for volunteer capacity, compliance, and program operations; monitors progress using data and reports outcomes to the Director.
• Demonstrates strong emotional intelligence, including self-awareness, empathy, conflict de-escalation, and the ability to build positive relationships.
• Participates in professional organizations through seminars, email, or continuing education to benchmark program and enhance skills development.
• Supports organizational visions, values, and strategies.
• Performs other functions as required.

Requirements

• BA Degree in Business, Healthcare Administration, or related field required.
• One year or more experience in customer service required.
• One year or more experience relevant to leading volunteers and/or supervising paid staff required.
• Experience in onboarding paid staff or volunteers preferred.

Skills

• Emotional intelligence
• Self-awareness
• Empathy
• Conflict de-escalation
• Relationship building

Location

• 1100 Central Ave SE Albuquerque, NM 87106-4930

Work Type

• Full time
• Exempt

Experience Level

• One year or more experience in customer service
• One year or more experience relevant to leading volunteers and/or supervising paid staff
• Experience in onboarding paid staff or volunteers preferred

Education Level

• BA Degree in Business, Healthcare Administration, or related field

Salary/Compensations

• Minimum Offer $57,241.60
• Maximum Offer $97,468.80

Benefits

• Comprehensive benefits package includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

About the Company

• Presbyterian exists to improve the health of patients, members, and the communities we serve.
• We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
• Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• We're Determined to Support New Mexico's Well-Being

Equal Opportunity

• AA/EOE/VET/DISABLED.
• PHS is a drug-free and tobacco-free employer with smoke free campuses.