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About the Role

Define, direct, and build internal product capabilities and AI-powered tooling to reduce friction, simplify execution, and transform how teams deliver for clients. Own technical and enablement teams focused on AI, automation, internal tooling, and client/product adoption readiness.

Responsibilities

• Translate vision into a clear product and operating strategy for AI-enabled service delivery, internal tooling, and product enablement.
• Drive adoption of internal products that reduce friction, standardize workflows, and enable teams to work in new, more scalable ways.
• Establish product success metrics, user feedback loops, and continuous improvement practices.
• Serve as a change leader, bringing teams along through transformation with clarity and empathy.
• Direct a small technical product team responsible for defining, building, and iterating on AI-powered tools and workflow capabilities.
• Own and shape the product roadmap for internal platforms, balancing user needs, business value, technical feasibility, and adoption priorities.
• Translate pain points and process gaps into product requirements, tooling enhancements, and scalable solutions.
• Partner with engineering and business stakeholders to prioritize features, manage trade-offs, and deliver practical AI and automation capabilities.
• Lead a team of program managers responsible for go-to-market execution for new products.
• Ensure seamless coordination across Product, Customer Service, Engineering, and other cross-functional partners.
• Build scalable, repeatable processes and digital workflows that improve client readiness, product launch execution, and internal user experience.
• Drive accountability and delivery across multiple concurrent initiatives.
• Collaborate closely with Product, CS, Engineering, and cross-functional teams to align tooling roadmaps, launch priorities, and operating model changes.
• Influence senior stakeholders (SVPs, VPs, Sr. Directors) within and outside the organization.
• Represent the team's work and impact to executive leadership.

Requirements

• Experience in fintech, with progressive leadership responsibilities.
• Proven people management experience, leading teams through change and transformation.
• Strong strategic thinking with the ability to operationalize vision into execution.
• Experience leading product-oriented technology initiatives, including tool development, roadmap management, user adoption, and operational transformation.
• Excellent executive presence—able to influence and communicate effectively at all levels.
• Program management, product operations, or enablement experience, particularly in product launch, client readiness, or internal platform delivery.
• Ability to translate user pain points into clear requirements, prioritized backlogs, and measurable product outcomes.
• Comfortable with ambiguity; able to build structure where little exists.
• Payments industry experience.
• Global or multi-regional experience.
• Technical or product fluency, including the ability to credibly direct technical teams, shape requirements, and make informed roadmap trade-offs without needing to code.
• Experience working with AI, automation, workflow, or internal platform products.

Skills

• AI
• Automation
• Internal tooling
• Product development
• Product roadmap management
• User adoption
• Operational transformation
• Program management
• Product operations
• Client readiness
• Internal platform delivery
• Stakeholder engagement
• Strategic thinking
• Change management

Location

• In-office (at least 3 days)

Work Type

• Full-time

Experience Level

• Senior Director
• Leadership

About the Company

• Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.
• Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
• At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
• Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

• Visa is an EEO Employer
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.