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About the Role

Visa is seeking a Senior Technical Solutions Consultant to serve as a subject matter/product specialist. You will work alongside internal partners on complex integrations and provide post-launch support to Acquirers, Issuers, Fintechs, and Processors for a suite of products and service offerings.

Responsibilities

• Act as the primary technical point of contact for clients launching new Visa products and services in the Rewards and Loyalty space, addressing complex technical challenges.
• Maintain deep product knowledge in Credit (Consumer and Small Business), Account Level Management (ALM), and similar products, services, and offerings in the North America region.
• Consult with clients and/or internal partners on how provided solutions can benefit their business, offering technical expertise to structure effective implementations and optimize performance.
• Manage and troubleshoot escalated data quality and interchange problems, interfacing internally with Product, Operations and/or externally with Client technical and business teams.
• Serve as the main technical liaison and partner with other teams inside and outside Visa’s Client Support Services (CSS) organization, resolving issues of high complexity.
• Plan, direct, coordinate, and lead activities within Visa for North America rewards and loyalty solutions, and/or similar North America products and related activities.
• Utilize strong problem-solving abilities to analyze root causes, offer recommendations to resolve issues, and implement/communicate effective solutions.
• Perform business analytics and performance monitoring of clients, particularly when supporting new client initiatives, to ensure effective adoption and utilization.
• Proactively identify best practices, assessing process and product optimization efficiencies/opportunities, providing quantifiable results and system enhancement support to drive results against organizational priorities and key performance indicators.
• Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
• Effectively prioritize and multi-task under deadlines, influence others, and manage internal and external client expectations.
• Represent Client Services / Technical Solutions to other departments, including sales, operations, product management, and product development.
• Independently manage and prioritize work based on inquiry inventory, client commitment, etc., against tactical and strategic organizational/team imperatives.
• Provide on-call rotational support to manage East Coast and West Coast hours and provide weekend/holiday e-support when applicable.
• Perform business analytics and performance monitoring of client(s), particularly when supporting new client initiatives to ensure effective adoption and utilization.

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• Excellent communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders.
• Must have full professional proficiency in English.
• Strong ownership mindset with an innovative and collaborative approach, driving continuous improvement and fostering teamwork.
• High adaptability to new technologies and a willingness to continuously learn and integrate emerging tools and methodologies.
• Proven experience in leveraging Generative AI tools to enhance individual performance and drive process efficiencies within their team.
• A self-starter, ability to work independently with strong organization and issue resolution management skills.
• Proficiency in providing consultative support to external clients and identifying business needs and operational opportunities.
• Strong leadership and problem-solving abilities, with a track record of identifying issues, analyzing root causes, and implementing effective solutions.
• Extensive experience in using project management methodology to plan, execute, and deliver projects successfully.
• Assist with developing, implementing, and monitoring departmental goals/functional strategies to ensure achievement.
• Deep understanding and experience with technical concepts, and proactively stays up to date with industry trends and emerging technologies.
• Excellent business ethics is required, and the successful candidate will have experience and demonstrated success in the above listed core competencies.
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
• 7 or more years of responsible experience in an implementation support role in software, financial or information services.
• 4+ years of Payment Industry experience.
• Additional experience with credit card portfolios is a plus.
• Experience supporting web-based API technologies - JSON, REST/SOAP.
• Experience with SharePoint, JIRA, Dynamics, and/or Wikis (Confluence).
• Experience working with cross-functional/cross-departmental teams.
• Executive-level written/verbal communication/interaction skills.

Skills

• Rewards and Loyalty
• Credit (Consumer and Small Business)
• Account Level Management (ALM)
• Generative AI tools
• Project management methodology
• Technical documentation
• Knowledge base
• Support resources
• Web-based API technologies
• JSON
• REST/SOAP
• SharePoint
• JIRA
• Dynamics
• Wikis (Confluence)

Location

• US

Work Type

• Hybrid
• On-call rotational support
• Office setting

Experience Level

• Senior
• 8+ years relevant work experience with Bachelor's Degree
• 5+ years relevant work experience with Advanced Degree
• 2+ years work experience with PhD
• 9+ years relevant work experience with Bachelor's Degree
• 7+ years relevant work experience with Advanced Degree
• 3+ years work experience with PhD
• 7+ years responsible experience in implementation support role
• 4+ years Payment Industry experience

Education Level

• Bachelor Degree
• Advanced Degree (e.g. Masters, MBA, JD, MD)
• PhD

Salary/Compensations

• $127,300 to $216,100 USD per year (US)
• $127,300 to $165,800 USD per year (Colorado)
• Potential sales incentive payments
• Eligible for bonus and equity

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

About the Company

• Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.
• Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
• At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
• Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.