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About the Role

As the Product Design Lead, Engage Domain, you will partner with Product, Tech, and Research to focus on new features and optimizations for eCommerce web and app journeys before Checkout across Loblaw’s grocery banners, Shoppers Drug Mart, and Joe Fresh. This hands-on leadership role, without direct people management, will act as a multiplier for the Design organization by mentoring designers, raising design quality, strengthening the Design practice, and establishing scalable ways of working.

Responsibilities

Collaborate with your team to ensure problems, initiatives, and outcomes are well-defined and documented based on objective data.
Facilitate workshops to reach team alignment.
Use AI as part of your design toolkit to accelerate delivery, synthesize inputs, explore ideas, and improve work quality.
Experiment with emerging tools while applying sound judgment, product taste, and design craft.
Implement AI-powered workflows to accelerate the input of the design team.
Help shape a strong, inclusive, and high-performing design culture by modeling values through collaboration, feedback, and support.
Foster the design culture and raise the bar for design quality, craft, and ways of working.
Build, mentor, and coach the work of the team, helping to recruit and hire a diverse and inclusive team.
Oversee and guide the team's work and coach them in their career development.
Encourage a magnetic culture of learning and humility within Loblaw Digital’s UX Practice.
Apply interaction design processes to achieve the right outcomes, focusing on the interplay between words, visuals, space, time, and behaviors of digital user interfaces.
Produce work products including journey maps, service blueprints, information architecture, user flows, and wireframes.
Design high-fidelity interfaces, conveying visual personality, tone, look and feel, and appropriate flourish.
Ensure design solutions utilize and further the team's design system, leveraging or iterating on existing patterns.
Identify undefined or inconsistent patterns and propose scalable solutions.
Encourage and facilitate the shared naming of elements across design and development.
Leverage existing data and research, and identify when primary research is needed.
Utilize a range of mixed-methods research tools and data to improve work.
Track the performance of work post-launch and continue to optimize based on data.
Ensure digital products can be experienced by everyone, reflecting the diversity of the communities served.
Apply AODA design requirements and knowledge of inclusive design 'grey areas'.

Requirements

7-10+ years of experience working as a designer on cross-functional teams releasing consumer experiences or enterprise products.
Demonstrated experience mentoring and coaching Product Designers, helping elevate design craft, systems thinking, and career development without direct people management responsibilities.
Experience contributing to the growth of a Design organization through critiques, standards, onboarding, documentation, or design operations.
A portfolio with recent case studies demonstrating beautiful, accessible, scalable digital experiences that you have shipped.
Experience working in a cross-functional team in an agile environment working closely with Product, Tech, and Design peers.
Experience with approaches to problem framing and solutioning while balancing stakeholder needs and technical constraints.
Experience with how you currently use AI tools and AI-powered workflows in your design work.
Ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success.
Experience partnering closely with Engineering throughout implementation, ensuring high-quality execution and successful delivery.
Experience leading design across multiple products or product domains, creating consistency through shared interaction patterns, design principles, and scalable frameworks.
Experience with key performance indicators used to measure the effectiveness of solutions.
Experience contributing to the design practice and/or team culture at an organization.

Skills

Interaction Design
Visual Design
Design Systems Thinking
Design Research
Validation
Iteration
Inclusive Design
AI-fluent Design Practice
Agile Environment

Location

Downtown Toronto

Work Type

Full time
Temporary with Benefits (Fixed Term)

Experience Level

7-10+ years of experience

Salary/Compensations

$120,000.00 - $154,000.00 per year

Benefits

Benefits

About the Company

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge.
From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
We seek great people to continually strengthen our culture.
We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work environment? Even better.

Equal Opportunity

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.