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About the Role

The TLM Support Manager is responsible for enterprise-wide reconciliation transformation initiatives as a Senior Business Analyst, leveraging 6+ years of hands-on expertise with SmartStream Transaction Lifecycle Management (TLM) platform. In this strategic role, you will drive transformational End-to-End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimize financial controls, reduce operational costs, and align with Finance Shared Services strategic objectives. Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post-implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale.

Responsibilities

Lead transformational business initiatives across assigned business units, designing comprehensive future-state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls
Drive organizational change management by partnering with cross-functional teams, business units, operations teams, and global process service partners to reimagine current-state reconciliation processes and deliver transformational outcomes
Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change
Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth
Lead strategic stakeholder alignment initiatives, balancing competing needs of business, end-users, and technical stakeholders while championing organizational transformation
Design and optimize reconciliation processes across multiple scenarios (GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset recs, n-way reconciliations)
Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations, drive best practices implementation, and accelerate time-to-value for new onboarding initiatives
Develop enterprise-grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut-over strategies, and RTB hand-over documentation
Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off-boarding scenarios
Provide technical leadership in data transformation design, including ETL process optimization (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions

Requirements

Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification
6+ years of business analysis experience delivering large-scale initiatives, with demonstrated expertise in requirements elicitation and management, enterprise analysis, requirements analysis, and solution assessment and validation
Deep understanding of reconciliation processes, including GL matching, exception management, cash reconciliation, balance reconciliation, suspense account management, sub-ledger reconciliation, and multi-way reconciliation scenarios in domestic banking, international banking, or insurance environments
3+ years of specialized experience leading end-to-end financial services transformation initiatives, including requirement gathering, solution derivation, operational support during transitions, and production deployments
Proven ability to work independently with minimal support, deriving solutions and driving initiatives to completion while collaborating effectively between operations and IT partners
Critical and strategic thinking capabilities to analyze complex business challenges and develop innovative, solution-driven approaches
Demonstrated expertise translating complex financial services requirements into actionable technical solutions, with strong business acumen and source-to-target data mapping expertise
Proficiency in gap analysis for current state versus future state assessments and source-to-target data mapping
Enterprise-level delivery experience managing complex, multi-stakeholder initiatives with demonstrated collaboration across CTB, RTB, and Operations teams
Demonstrated ability to lead cross-functional teams through business transformations with strong stakeholder engagement and change management capabilities
Flexibility to support occasional weekend availability for system go-lives and production cutover events

Skills

Business Analysis
Business Initiatives
Business Process Management (BPM)
Business Requirements
Business Rules
Change Management
Data Mapping
Data Migrations
Data Transformation
Decision Making
End-to-End Testing
Interpersonal Relationship Management
Operational Delivery
Process Improvements
Process Management
Requirements Analysis
Risk Management
SmartStream Transaction Lifecycle Management (TLM)
Systems Development Lifecycle (SDLC)
Taking Initiative
Time Management
Transaction Lifecycle Management
Transformation Design
User Acceptance Testing (UAT)

Location

Toronto, Canada

Work Type

Full time

Experience Level

6+ years of business analysis experience
3+ years of specialized experience leading end-to-end financial services transformation initiatives

Education Level

Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.