Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Deployment Success Managers own our clients' post-go-live operational success on ValonOS, acting as operator, client strategist, data investigator, and executive translator. You will develop a deep understanding of each client's business and operating model, how ValonOS is configured, and what "doing the job correctly" looks like. You will co-develop solutions with clients to close gaps in process, training, configuration, or product, and remain accountable until the client's operators are running sustainably and the business outcome is measurable. This is not a customer support or passive account management role; you will own the ongoing partnership, monitor operational health, diagnose root causes, rebuild processes, and identify opportunities for growth and efficiency.

Responsibilities

Build and monitor operational health dashboards, using data to identify client struggles.
Investigate root causes through data and direct shadowing, driving resolution instead of documenting problems.
Facilitate client development of new SOPs and operating processes that leverage ValonOS.
Operate as a proactive safe-hands backstop when needed to prevent client operation failures.
Own the ongoing business-unit-level client relationship, including business updates and executive reviews.
Develop and maintain staffing models grounded in ValonOS data and client operating models.
Drive adoption of new products and surface upsell opportunities.
Serve as a two-way conduit between clients and R&D, performing discovery and surfacing feedback.
Own the outcome, diagnose, fix process, influence product, and measure client operator success.
Shift from firefighting client escalations to proactive safe-hands and early signal detection.
Create clarity amidst incomplete data, undocumented legacy behavior, and unclear ownership.
Build alignment and defend decisions with evidence.
Restructure workflows around AI and coding agents.
Build new frameworks for a new function within a rapidly expanding business.

Requirements

Track record of driving operational outcomes in complex environments.
Strong analytical and quantitative horsepower to decompose ambiguous operational problems.
Practical comfort with technical tools, including SQL, data, and AI tooling.
Demonstrated AI fluency, restructuring workflows around AI and coding agents.
Clear, calibrated communication with technical and non-technical stakeholders.
Ownership maturity: move quickly with incomplete information and stay accountable.
Bachelor's degree required.
Curiosity, horsepower, and ability to learn a complex, regulated industry quickly are required.

Skills

SQL
Data analysis
AI tooling
Process documentation
Staffing model development
Business reviews

Location

NYC
SF
Remote (case-by-case)

Work Type

Full-time
Hybrid

Experience Level

Deployment Success Senior Associate
Deployment Success Manager

Education Level

Bachelor's degree

Salary/Compensations

Competitive salary range with a meaningful stake in the company via equity
Base salary range reflects multiple levels
This Base Compensation pay range applies to our New York City located staff and may differ according to location.

Benefits

Meaningful stake in the company via equity
401k plan
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation
Learning & development opportunities
Regular review cycles that feature 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off
Sick days
11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We are a Series C company backed by a16z, transforming industries considered too complex to innovate.
We built and operate our own mortgage servicing business managing $110+ billion in loans to deeply understand the complexity required for software in regulated industries.
Our approach has transformed mortgage servicing from a 0% margin business into 60%+ margins while improving customer experience.
ValonOS is our unified platform positioned for the AI era, making every process structured and programmable.
Mortgage servicing is a $13 trillion industry running on outdated infrastructure.
Our own servicing operation runs at 4x the employee efficiency of the industry.
Major enterprise servicers, including Newrez, are deploying ValonOS.
Mortgage servicing involves complex chains of operations, compliance, and regulatory scrutiny across all 50 states.
We have spent six years modeling the complex abstractions of mortgage servicing to build software that works.
Deployment Success is a new function built for a rapidly expanding business.

Equal Opportunity

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.