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About the Role
Improve the systems that determine how Pivotal makes high-value decisions in core workflows. This role is for someone with a strong applied data science or optimization background who wants to work on real production systems, not just offline analysis. You’ll operate at the intersection of data, experimentation, modeling, economics, and software. The work may span areas like the offer engine, feedback loops for model and rule improvements, configurable decision systems, experimentation on operational workflows, and other products where better decision quality directly improves business outcomes. We’re especially interested in candidates who have worked on hard decisioning problems in environments like marketplaces, pricing and revenue optimization, lending and credit, ad tech, bidding systems, or other domains where experimentation, optimization, and operating constraints all matter at once. This is not a research-only role. We want someone who can think deeply, work rigorously, and still move quickly from analysis and modeling into production changes with measurable impact. We also want someone who is AI-first in their own workflow. The right person will use AI actively for exploration, analysis, iteration, experimentation, and engineering support, and will help the team build a strong AI-native way of working.
Responsibilities
- Improve decisioning systems that affect pricing, offer behavior, workflow routing, and other economically meaningful product outcomes.
- Design and run experiments that help us understand whether product, rules, prompt, or model changes are actually improving performance.
- Build models, heuristics, optimization logic, or evaluation frameworks that improve real-world outcomes under operational constraints.
- Help translate business objectives into measurable decisioning systems with clear tradeoffs and success criteria.
- Work closely with engineers to productionize new logic rather than stopping at notebooks or offline recommendations.
- Help design feedback loops that connect model and workflow behavior back to product and business outcomes.
- Contribute to configurable rules systems and other controls that make decisioning easier to manage and improve over time.
- Use AI as a force multiplier in your own workflow and help the team move faster by bringing strong AI-native habits.
- Balance rigor and speed in an environment where shipping matters and iteration is constant.
Requirements
- Excited by high-stakes decisioning problems that combine data, uncertainty, incentives, and operational constraints.
- Strong applied data science instincts, but want your work to ship.
- Comfortable moving between modeling, experimentation, analysis, and product or engineering collaboration.
- Can reason clearly about metrics, tradeoffs, and second-order effects.
- Pragmatic and can choose the right level of sophistication for the problem instead of overcomplicating it.
- An AI power user yourself and actively use AI in your day-to-day work with good judgment.
- Like operating in fast-moving environments where the path is not perfectly defined and impact comes from good judgment plus speed.
- Experience in pricing, revenue optimization, marketplace ranking, matching, bidding, lending, credit, underwriting, or ad tech systems.
- Experience designing and interpreting experiments in production environments.
- Experience with optimization, decisioning, forecasting, or applied statistics in high-leverage product systems.
- Experience partnering tightly with engineers to productionize models, logic, or recommendations.
- Experience with Python and backend-adjacent technical workflows.
- Experience turning messy business problems into measurable systems with clear operating tradeoffs.
- Experience in healthcare or other operationally complex industries.
- Candidates must be authorized to work in the United States without current or future employer sponsorship.
Skills
- Data Science
- Optimization
- Experimentation
- Modeling
- Economics
- Software Engineering
- AI
- Python
Location
- Los Angeles
- New York
Work Type
- Remote
- Hybrid
Experience Level
- Staff
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Opportunities for company-wide connection and events
About the Company
- Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
- Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care.
- While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
- Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows.
- We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
- Our full-service IDR solution is just the starting point.
- We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
- We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
- If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you.
Equal Opportunity
- Pivotal Health is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
- Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.
- If you need assistance during the application or interview process, please let us know.
- Employment is contingent upon successful completion of applicable background checks, where permitted by law.
- Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.