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About the Role

As a Customer Success Associate, you will drive adoption of Uncountable's R&D platform at our largest and most strategic accounts. You will be responsible for creating adoption plans, running training programs, coaching power users, and diagnosing usage challenges to ensure scientists actively use the platform. This specialist role focuses on the adoption plan, working with three to five global accounts at a time, with success measured by weekly active user growth.

Responsibilities

Build and Own Adoption Plans: Create adoption plans, monitor platform usage data, diagnose adoption stalls, and report progress against weekly active user targets.
Design and Deliver Training: Partner with the Implementation team for go-live training, own the enablement relationship, build tailored training for various audiences and formats, develop customer-side champions, and create reusable enablement assets.
Drive AI Adoption: Own the rollout and adoption of Uncountable's AI assistant, Bodie, teaching scientists how to use AI on their own data and surfacing effective use cases.
Engage Customers and Partner Internally: Run working sessions with R&D teams, navigate large organizations, partner with Account Managers to drive renewals and expansion, and act as the voice of the user internally.

Requirements

1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure.
Scientific or technical grounding, such as a degree in chemistry, materials science, biology, chemical engineering, or equivalent hands-on experience.
A teaching instinct with the ability to make complex software understandable.
Comfort with data and software, including working with data in Excel and using usage data to build arguments.
Strong communication skills, with the ability to write and speak clearly and adjust communication style for different audiences.
Ability to travel 30 to 40% within your region.

Skills

Customer Success
Enablement
Technical Training
Implementation
Consulting
Scientific Role
Data Analysis
Software Proficiency
Communication
Training Program Development
AI Adoption
R&D Workflows

Location

Remote
Onsite (for travel)

Work Type

Full-time

Experience Level

1-4 years

Education Level

Degree in chemistry, materials science, biology, chemical engineering, or related field, or equivalent hands-on experience.

About the Company

Uncountable builds a unified R&D platform to accelerate the discovery, development, and market launch of new products for chemists, material scientists, and biologists.
Founded by engineers from MIT and Stanford, Uncountable is trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage.
The company's mission is to accelerate industrial R&D by an order of magnitude.
Uncountable is a high-impact team that moves fast and gives people real ownership from day one.
The company fosters an engineering-first culture, offering a window into world-class software development and a voice in shaping it.