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About the Role

The Connect Board Ticket Coordinator will play a crucial role in the Hive Department by accurately entering and managing tickets based on CRM notes. This individual will be responsible for reviewing CRM entries, deciphering the key details, and ensuring the information is properly input into the Connect Board system. This role requires strong attention to detail, critical thinking, and the ability to work independently.

Responsibilities

Review CRM notes and extract relevant information to create accurate tickets in the Connect Board system.
Input and maintain ticket information so that team members can efficiently manage and act upon the tickets.
Ensure all ticket entries are accurate, complete, and adhere to department guidelines.
Collaborate with other team members to clarify information as needed.
Monitor and prioritize ticket entries to support efficient workflow in the Hive Department.
Assist in the upkeep of the Connect Board system by updating ticket statuses and closing tickets when appropriate.

Requirements

High school diploma or GED required
Associates Degree preferred
Knowledge of CPT codes, ICD-10 codes and Medical Terminology a plus
Experience with phone calls, both incoming and outgoing
Ability to remain patient, level-headed and calm under pressure
Critical thinking and the ability to direct assignments and ensure they are being completed timely
Ability to communicate clearly
PC and Windows experience
Desire to help people
Ability to take on difficult situations and find creative solutions
Ability to investigate until a solution is found
Commitment to doing tasks correctly every time
Ability to ensure nothing is overlooked
Strong self-management and time management skills
Ability to maintain confidentiality
Motivation to learn and improve processes
Team-player mindset
Hours outside normally scheduled shift may be required based on business needs
Monday-Friday 8:30 am - 5:00 pm EST work week
Prolonged periods sitting at a desk and working on a computer
Ability to lift 15 pounds

Skills

Strong clerical skills with attention to detail and accuracy
Ability to critically analyze and interpret CRM entries to extract relevant information
Self-starter with excellent multitasking abilities and the ability to work independently
Comfortable working in a fast-paced environment and adjusting to changing priorities
Excellent organizational skills and time management
Strong written and verbal communication skills
Basic knowledge of CRM systems and ticketing software (preferred)
Proficiency in computer applications such as Microsoft Office and web-based tools

Location

Office environment
Hybrid work possible with management permission

Work Type

Full-time
Hourly

Education Level

High school diploma or GED
Associates Degree preferred

Salary/Compensations

$16/hr - $18/hr

Benefits

Health Coverage – Multiple medical, dental, and vision plan options
Life & Disability Insurance – Employer-paid life insurance plus optional supplemental coverage; short- and long-term disability included
Retirement Savings – 401(k) plan with automatic enrollment, employer match, and Roth option
Tax-Advantaged Accounts – Health Savings Account (HSA) for eligible plans, plus Flexible Spending Accounts (FSAs) for healthcare and dependent care
Easy Enrollment – Core benefits begin the first of the month after 30 days; 401(k) kicks in after 60 days
Paid PTO and SICK time
8 Paid Holidays